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R630 -iDrac8 error (RAC0501) after Motherboard replacement
Hi guys
Just finish a mother replacement on an PowerEdge R630. iDrac8 can't visualize Storage information:
iDrac cannot display Storage information
RAC0501: There are no physical disks to be displayed.
1. Check if the host system is powered off or shutdown.
2. Check if the physical disks are inserted into the enclosure or attached to the backplane.
3. There are no out-of-band capable controllers detected.
But I could manage the both disks in a RAID 1 virtual disk via BIOS and the machine is working fine. Nevertheless I would like to have the Storage view in iDrac.
Versions are:
BIOS Version 1.5.4
Firmware Version 2.21.21.21
Lifecycle Controller Firmware 2.21.21.21
DELL-Chris H
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August 9th, 2016 14:00
Jcaeiro,
With everything working, but getting the error, I would suggest updating the server to current. As it is currently a little out of date.
BIOS 2.1.7.
iDrac with Lifecycle Controller 2.30.30.
I would also suggest updating the raid controller to current, what is the controller that is currently installed?
Update the server, then let me know if the error persists.
jcaeiro
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August 10th, 2016 04:00
Thanks Chris
Current firmware versions are:
Integrated Dell Remote Access Controller 2.30.30.30
BIOS 2.1.7
PERC H730 Mini 25.2.2-0004
Disk 0 in Backplane 1 of Integrated RAID Controller 1 LS0A
Disk 1 in Backplane 1 of Integrated RAID Controller 1 LS0A
BP13G+ 0:1 2.20
Lifecycle Controller 2.30.30.30
Dell 64 Bit uEFI Diagnostics, version 4239, 4239A14, 4239.22 4239A14
OS Drivers Pack 0
OS Collector 0
System CPLD 1.0.1*
The problem persists. I already reset the iDrac as well. I will download the latest versions for the Raid controller and I will let you know afterwards.
jcaeiro
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August 10th, 2016 07:00
Still not working ... :( ... just updated:
PERC H730 Mini to version: 25.4.1.0004
BP13G+ 0 to version :1 2.23
Reset iDrac and still the same result. :(
Any suggestions?
Thanks in advanced, Jorge
DELL-Chris H
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August 11th, 2016 08:00
Could you also confirm if the part number of the motherboard you replaced, matches the one that was installed?
jcaeiro
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August 11th, 2016 08:00
No, local DELL support replaced it due a power alert issue. I presume they replaced with similar or equivalent part-number. :emotion-6:
DELL-Chris H
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August 12th, 2016 12:00
Could you private message me the previous case number or dispatch number, as well as the svc tag of the system? That way I can check for you.
jcaeiro
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August 17th, 2016 04:00
Hi Chris
I've got some information about that:
CNCJW
7HGKK
Could it be it? those references were on the box received in the Data Center.