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September 29th, 2019 16:00
R710 PERC 6/i issues
I have an R710 server with a PERC 6/i controller. It is currently used for video surveillance. After a few days, I realized that more storage was needed to give us 3 weeks of historical, so I ordered (4) 1.2TB 10K drives and put them on their own Virtual Disk as a RAID5 (the primary virtual drive is a 4 disk RAID 5 with 600GB 15K's). A few days after firing up the server and pointing the video surveillance software to the new drive D in Windows, the new virtual disk tanked and stopped recording video. It showed a drive had failed, so I replaced it. Then another drive failed and I replaced that. It seemed to bounce around to different slots, no consistency. At that point, I'm thinking it is the PERC controller. I removed the virtual disk and pointing the video surveillance software back to drive C and everything was working fine again. I took apart the server and reseated the riser card, the PERC card, the cable from the PERC card to the front where the drives connect. I then created a new virtual drive and same result. It all locked up again. The drives were used, so there is that variable, though I ordered 6 and the 2 spares were 'failing' according to the amber blinking light on the drives (it's a video server, so shoestring budget here). I am going to try another PERC card, but was wondering if anyone has any input on this. I did upgrade the PERC firmware to the latest.


Dell-DylanJ
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September 30th, 2019 07:00
The PERC may not be able to properly communicate with the drives. It happens from time to time with unvalidated drives. However, there is a possibility of the array being punctured, depending on how the new virtual disk was deployed. If you want to upload a PERC log from the system, I'll try to look it over and see if there is anything there that may help.
MrJangles22
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October 2nd, 2019 18:00
I will rebuild and run the consistency check. Haven't tried that yet. I will pass along the logs if I run into issues after the rebuild. Thanks for the info Dylan.