49 Posts
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3359
[SOLVED] Dell T320 + H710 + IDRAC > 2.30.30: RAC0503
Hello,
I bought a T320 recently, and the firmwares were very outdates (iDRAC, RAID, Network...) so I updated all firmwares and when I arrived into the iDRAC (2.63.60), I realized that the "Storage" menu displayed a "RAC0503" issue.
So after searching on the internet, I was able to find solutions (link1) , but I haven't been able to correct that.
After many tests (downgrading, resetting...), I was able to see a correct "Storage" menu with downgrading iDRAC to 2.30.30. If I upgrade to 2.40.40, the issue appends again.
Here are the following firmwares:
Do I have to downgrade the PERC firmware ? Anyway, I'd like to upgrade to the more recent iDRAC firmware (2.63.60.62) without any "RAC0503" errors, even if everythings works fine (I can see and create RAID without problems with Ctrl-R menu), so it seems like a iDRAC issue.
Thank you !
Dell-DylanJ
2.9K Posts
1
December 4th, 2019 13:00
Every time I've seen the issue, it affects the GUI *ONLY*. My next attempt would be to install the iSM, however, I don't know if you'll be able to install it in Proxmox or not. Are you running Proxmox bare metal, or in a VM?
Dell-DylanJ
2.9K Posts
0
December 2nd, 2019 08:00
The combination of the latest PERC and iDRAC7 firmware work together properly on my test system. Do you have any notes of what troubleshooting steps you did with the latest revisions in place? I ask because that error can be corrected, in most cases, without further firmware revision changes. Usually, we'd be looking at things like a hard reset of the iDRAC, or a power drain of the server.
aqwserf
49 Posts
1
December 2nd, 2019 13:00
Thank you for your answer.
I can't remember all the tests I did but here is a chronological summary as accurate as possible:
That's what I tried.
I put the links I found from people with the same issue: link1, link2, link3, link4, link5, link6, link7.
Two other remarks:
I can, of course, provide everything you need, as I would realy appreciate it if it works !
I also plan to upgrade to each version between 2.50.50 and 2.63.60 to see if something change.
Thank you.
Dell-DylanJ
2.9K Posts
0
December 2nd, 2019 15:00
You might consider giving this a shot:
Go ahead and update all the firmware back to the latest revisions. If the error recurs during the process, ignore it temporarily. Once all the firmware is updated, you'll want to go into the F2 menu and make sure that the option for "Collect System Inventory on Restart" is active. After you know it is active, shut the server off, remove the PERC entirely, then power up. The server should POST, gather the hardware profile, and then not really do much else. You'll want to shut back down, reinstall the card, and power back up. The hardware profile should again be collected which should bring the controller back in.
Another solution that I've seen work is the installation of the iDRAC Service Module. I don't know enough about how the service module works to even pretend to know why I've seen that work, but my guess is that since the iSM facilitates OS communication to the iDRAC, the controller may get detected through there.
Do these sound like steps you may be game to try?
aqwserf
49 Posts
0
December 3rd, 2019 14:00
Thank you for your quick answer !
As expected, each firwmare up to 2.63 gives me the error RAC0503. But as I wanted to test a last thing with the 2.30 (the latest that works), I noticed that downgrading to that firmware (and come from 2.63), gives me the error too ! It's like there's nothing left to understand...
Anyway, once I've managed to have a correct behavior in 2.30, I'll try your 2 propositions, which seem interesting.
As my server is in the bedroom, I can't make much noise, so I'll try tomorrow and let you know.
Thanks gain !
aqwserf
49 Posts
1
December 4th, 2019 13:00
So, here are the results of my tests:
It's starting to get extremly annoying...
It hadn't had time yet to test the iDRAC System Module on my Proxmox (which I plan to install).
Another information that may be useful: if I use the racadm command, the RAID card/configuration seems to be recognized:
So it seems to be an iDRAC GUI issue !
aqwserf
49 Posts
0
December 6th, 2019 07:00
Hello,
great news today ! I managed to install iSM with help of that tutorial, and now everything works fine
Just installed v3.4.1 for Ubuntu 18.04 Bionic, which works well on my proxmox, and now, no longer RAC0503 issues. I even have the hostname, the OS, the ip addresses in Proxmox, etc... Well, work done !
Thnak you for advices.