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secan

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6 years ago

S

secan

12 Posts

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6034

August 21st, 2020 04:00

ACPI errors on Dell T40 with Centos 8.x

Hello,

 

I have a DELL PowerEdge T40 server. Every time I boot Centos 8.x I receive the following ACPI error messages:

 

dmesg | grep -iE "error|failed"

[ 0.491170] ACPI Error: No handler for Region [WST1] (0000000069331107) [GenericSerialBus] (20190703/evregion-132)
[ 0.491170] ACPI Error: Region GenericSerialBus (ID=9) has no handler (20190703/exfldio-265)
[ 0.491170] ACPI Error: Aborting method \_SB.PCI0.I2C0.PAS1 due to previous error (AE_NOT_EXIST) (20190703/psparse-531)
[ 0.491170] ACPI Error: Aborting method \_GPE._L20 due to previous error (AE_NOT_EXIST) (20190703/psparse-531)
[ 0.491170] ACPI Error: AE_NOT_EXIST, while evaluating GPE method [_L20] (20190703/evgpe-515)
[ 1.026404] pcieport 0000:00:1d.2: error containment capabilities: Int Msg #0, RPExt+ PoisonedTLP+ SwTrigger+ RP PIO Log 4, DL_ActiveErr+
[ 1.091481] ERST: Error Record Serialization Table (ERST) support is initialized.
[ 3.733271] [drm] failed to retrieve link info, disabling eDP

 

I can confirm that this issue is present on RHEL 8.x and Fedora 32, however, the error messages are not present on Centos 7.x.

 

Can you please assist?

  • DELL-Charles R

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    Posted August 21st, 2020 08:00

    Hello secan,

     

    I'm sorry to see you have ACPI error messages on CentOS 8. 

    I'm not seeing that as a Dell validated OS. We only have validated:

    Supported operating systems:  https://dell.to/34l0Obr

    • Ubuntu® Server 18.04 LTS
    • Windows Server 2016

     

    That doesn't necessarily mean it won't work, just that we don't have support for that OS. 

    You may disable the related option in the boot loader and check results.

     

    Have you verified your firmware are up to date?  https://dell.to/34hSUzL

     

    I hope this helps.

    DELL-Charles R

    Social Media and Communities Professional
    Dell Technologies | Enterprise Support Services
    #IWork4Dell

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  • secan

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    Posted August 21st, 2020 09:00

    Hello, thanks for the fast response.

    The BIOS firmware is up to date (1.3.1), other firmwares than BIOS, I don't think I can update (nothing on DELL's site). It's strange that the T40 is not RHEL supported (which is a server), but Precision 3630 is supported (which is a desktop), and practically the 2 are almost the same device. I could tweak the bootloader (toggling acpi=off or blacklisting acpi_power_meter), but I'm not sure how much it will impact performance and/or power consumption.

    I don't know what "Region handler [WST1]" does it mean in ACPI context?

  • secan

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    Posted August 21st, 2020 10:00

    As an update:

    I can confirm that the issue is present in Ubuntu 18.04 LTS too:

    Last login: Fri Aug 21 20:24:12 2020
    secan@ubuntu:~$ sudo cat /etc/*lease 
    [sudo] password for secan: 

    DISTRIB_ID=Ubuntu
    DISTRIB_RELEASE=18.04
    DISTRIB_CODENAME=bionic
    DISTRIB_DESCRIPTION="Ubuntu 18.04.5 LTS"
    NAME="Ubuntu"
    VERSION="18.04.5 LTS (Bionic Beaver)"
    ID=ubuntu
    ID_LIKE=debian
    PRETTY_NAME="Ubuntu 18.04.5 LTS"
    VERSION_ID="18.04"
    HOME_URL="https://www.ubuntu.com/"
    SUPPORT_URL="https://help.ubuntu.com/"
    BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/"
    PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy"
    VERSION_CODENAME=bionic
    UBUNTU_CODENAME=bionic
    secan@ubuntu:~$ sudo dmesg | grep -iE "error|failed"
    [ 0.078772] ACPI Error: No handler for Region [WST1] ( (ptrval)) [GenericSerialBus] (20170831/evregion-166)
    [ 0.078772] ACPI Error: Region GenericSerialBus (ID=9) has no handler (20170831/exfldio-299)
    [ 0.078772] ACPI Error: Method parse/execution failed \_SB.PCI0.I2C0.PAS1, AE_NOT_EXIST (20170831/psparse-550)
    [ 0.078772] ACPI Error: Method parse/execution failed \_GPE._L20, AE_NOT_EXIST (20170831/psparse-550)
    [ 0.821697] dpc 0000:00:1d.2:pcie010: DPC error containment capabilities: Int Msg #0, RPExt+ PoisonedTLP+ SwTrigger+ RP PIO Log 4, DL_ActiveErr+
    [ 0.830338] ERST: Error Record Serialization Table (ERST) support is initialized.
    [ 1.024707] RAS: Correctable Errors collector initialized.
    [ 1.970258] [drm] failed to retrieve link info, disabling eDP
    [ 3.718700] EXT4-fs (dm-0): re-mounted. Opts: errors=remount-ro
    secan@ubuntu:~$
     

    So, to sum it up, the same issue is present in Ubuntu 18.04 LTS (kernel 4.15.x), Centos/RHEL 8.x (kernel 4.18.x), Fedora 32 (kernel 5.6.x).

    My guess is that it's an ACPI table issue from DELL, which could be fixed with a BIOS/UEFI update.

    Any hints?

  • DELL-Charles R

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    Posted August 21st, 2020 12:00

    Hello secan,

     

    Thank you for that update with Ubuntu 18.04.

     

    Has hardware been added? Third party cards? Anything different than original configuration?

     

    See if Disable USB wake support in the BIOS has any affect.

     

    I'll have to do some more checking.

    DELL-Charles R

    Social Media and Communities Professional
    Dell Technologies | Enterprise Support Services
    #IWork4Dell

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  • secan

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    Posted August 21st, 2020 13:00

    Hi Charles, USB Wake support it's disabled, and always has been. No new hardware has been added, nor third-party cards (other than original). I've also conducted BIOS/UEFI downgrades/updates, same behavior. This issue is strange in the perspective that it's not present in Centos 7.x (kernel 3.10.x). Meanwhile I've reinstalled Centos 8.x for further investigations on my side (I feel more comfortable with RHEL/Centos). Thanks for the interest, if there's any info/logs you need, you can requested here, and I will provide.
  • DELL-Charles R

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    Posted August 21st, 2020 13:00

    Hello secan,

     

    Thank you for the update. What are the original third party cards?

     

    See if this helps. This post shows very similar errors you have with resolution posted:
    https://dell.to/327tBxq
    Go into BIOS by booting with F2. From there, go to System Configuration / SATA Operation / Choose "AHCI" 

    DELL-Charles R

    Social Media and Communities Professional
    Dell Technologies | Enterprise Support Services
    #IWork4Dell

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  • secan

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    Posted August 21st, 2020 14:00

    Hello,

     

    AHCI is enabled (I don’t use RAID), no third-party cards (OEM/non-OEM), the behavior is the same. 

  • secan

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    Posted August 25th, 2020 00:00

    Hello,

    Any progress regarding this issue?

  • secan

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    Posted August 25th, 2020 01:00

    Hello,

    The system is booting fine (I may say), is just that the error is annoying every time the system boots up. I just want to be sure that there's not performance or power consumption impact. I'm also curious about WST1 Region handler, in terms as what it is? In this case I can investigate/troubleshoot further on my device, this way we may find the issue.

  • DELL-Erman O

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    Posted August 25th, 2020 01:00

    Hello,

     

    I don't familiar with this warning. Honestly, I couldn't find out any known issue directly about it.  But the closest result I could find was an article for RHEL 7.5 for R430. And it says "Dell engineering is aware. BIOS and Kernel are being investigated. There is no loss of functionality seen. the problem seems to be a cosmetic issue and that issue is industry-wide and not limited to Dell." Is it informational alert or Is it stopping the system from booting? If the system does not boot normally I may recommend that call into support for a log review. 

    DELL-Erman O

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

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