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Go to SolutioniDRAC Web Interface Stopped Working
The front LED was flashing yellow. The server was operating normally.
Looking at he iDRAC web page it shows a critical error - Watchdog has expired. iDRAC web page stopped working. I was able to use the racadm command to reset the iDRAC. The yellow light stopped flashing. A few minutes later it started flashing again and the web interface was not working. The cli shows the following status:
Watchdog Information:
Recovery Action = None
Present countdown value = 0 seconds
Initial countdown value = 480 seconds
So the watchdog is counting down to zero and the iDRAC web interface is not working. Any suggestions?
DELL-Young E
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Posted June 21st, 2022 20:00
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Posted June 21st, 2022 20:00
Can you give more details on iDRAC web page not working? What message are you getting and whether login page is coning or not? Are you able to SSH to iDRAC when iDRAC web page is not working? Can you check LifeCycle Log and see any message regarding this?
Can you also share server model and current iDRAC FW version. If it is not latest can you flash latest iDRAC FW and check the behavior.
iDRAC info:
RAC Information:
RAC Date/Time = Wed Jun 22 07:24:46 2022
Firmware Version = 4.32.10.00
Firmware Build = 21
Last Firmware Update = 12/14/2020 10:27:45
Hardware Version = 0.01
MAC Address = b8:cb:29:a1:ee:0a
Common settings:
Register DNS RAC Name = 0
Current DNS Domain =
Domain Name from DHCP = Disabled
IPv4 settings:
Enabled = 1
Current IP Address = 192.168.0.120
Current IP Gateway = 192.168.0.1
Current IP Netmask = 255.255.255.0
DHCP Enabled = 0
Current DNS Server 1 = 8.8.8.8
Current DNS Server 2 = 8.8.4.4
DNS Servers from DHCP = Disabled
IPv6 settings:
Enabled = 0
Current IP Address 1 = ::
Current IP Gateway = ::
Autoconfig = 1
Link Local IP Address = fe80::bacb:29ff:fea1:ee0a/64
Current IP Address 2 = ::
Current IP Address 3 = ::
Current IP Address 4 = ::
Current IP Address 5 = ::
Current IP Address 6 = ::
Current IP Address 7 = ::
Current IP Address 8 = ::
Current IP Address 9 = ::
Current IP Address 10 = ::
Current IP Address 11 = ::
Current IP Address 12 = ::
Current IP Address 13 = ::
Current IP Address 14 = ::
Current IP Address 15 = ::
DNS Servers from DHCPv6 = Disabled
Current DNS Server 1 = ::
Current DNS Server 2 = ::
System Information:
System Model = PowerEdge T140
System Revision = I
System BIOS Version = 2.4.1
Host Name = crewze.com
OS Name = Ubuntu 20.04.4 LTS
OS Version = 20.04.4 LTS (Focal Fossa) Kernel 5.4.0-120-generic (x86_64)
Power Status = ON
Fresh Air Capable = Not Applicable
Watchdog Information:
Recovery Action = None
Present countdown value = 0 seconds
Initial countdown value = 480 seconds
System Thermal Information:
EstimatedSystemAirflow = NA
EstimatedExhaustTemperature = NA
DELL-Shine K
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Posted June 22nd, 2022 06:00
Can you update iDRAC to latest FW and check the behavior?
I did a reset using : racadm racreset
I get this status using : racadm getsysinfo
When I try to update using:
racadm -r 192.168.0.120 -u root -p rootpassword update
I get:
ERROR: Unable to connect to RAC at specified IP address.
I am able to ping the address OK.
PING 192.168.0.120 (192.168.0.120) 56(84) bytes of data.
64 bytes from 192.168.0.120: icmp_seq=1 ttl=64 time=0.475 ms
64 bytes from 192.168.0.120: icmp_seq=2 ttl=64 time=0.457 ms
64 bytes from 192.168.0.120: icmp_seq=3 ttl=64 time=4.89 ms
64 bytes from 192.168.0.120: icmp_seq=4 ttl=64 time=0.457 ms
So I don't know how to update the fw.
FYI:
Firmware Version = 4.32.10.00
Getting closer. I did manage to get the iDRAC upgraded to the latest FW by downloading the .bin file to Ubuntu and executing it. So now:
Firmware Version = 5.10.30.00
Output of getsysinfo:
RAC Information:
RAC Date/Time = Wed Jun 22 16:46:42 2022
Firmware Version = 5.10.30.00
Firmware Build = 30
Last Firmware Update = 06/22/2022 16:31:34
Hardware Version = 0.01
MAC Address = b8:cb:29:a1:ee:0a
SVC Tag =[Moderator removed private information]
Common settings:
Register DNS RAC Name = 0
DNS RAC Name = iDRAC-[Moderator removed private information]
Current DNS Domain =
Domain Name from DHCP = Disabled
IPv4 settings:
Enabled = 1
Current IP Address = 192.168.0.120
Current IP Gateway = 192.168.0.1
Current IP Netmask = 255.255.255.0
DHCP Enabled = 0
Current DNS Server 1 = 8.8.8.8
Current DNS Server 2 = 8.8.4.4
DNS Servers from DHCP = Disabled
IPv6 settings:
Enabled = 1
Current IP Address 1 = 2607:fea8:e365:200::21c6/128
Current IP Gateway = fe80::226:86ff:fe3e:3d2b
Autoconfig = 1
Link Local IP Address = fe80::938:5211:cb9d:e52c/128
Current IP Address 2 = 2607:fea8:e365:200:3843:7f6:f614:e0ba/128KN
Current IP Address 3 = ::
Current IP Address 4 = ::
Current IP Address 5 = ::
Current IP Address 6 = ::
Current IP Address 7 = ::
Current IP Address 8 = ::
Current IP Address 9 = ::
Current IP Address 10 = ::
Current IP Address 11 = ::
Current IP Address 12 = ::
Current IP Address 13 = ::
Current IP Address 14 = ::
Current IP Address 15 = ::
DNS Servers from DHCPv6 = Disabled
Current DNS Server 1 = 2607:f798:18:10:0:640:7125:5204/128
Current DNS Server 2 = 2607:f798:18:10:0:640:7125:5198/128
System Information:
System Model = PowerEdge T140
System Revision = I
System BIOS Version = 2.4.1
Service Tag =[Moderator removed private information]
Host Name = crewze.com
OS Name = Ubuntu 20.04.4 LTS
OS Version = 20.04.4 LTS (Focal Fossa) Kernel 5.4.0-120-generic (x86_64)
Power Status = ON
Fresh Air Capable = Not Applicable
RollupStatus = Ok
Watchdog Information:
Recovery Action = None
Present countdown value = seconds
Initial countdown value = seconds
System Thermal Information:
EstimatedSystemAirflow = NA
EstimatedExhaustTemperature = NA
Embedded NIC MAC Addresses:
NIC.Embedded.1-1-1 Ethernet = B8:CB:29:A1:EE:10
NIC.Embedded.2-1-1 Ethernet = B8:CB:29:A1:EE:11
Output of idrac.webserver:
[Key=idrac.Embedded.1#WebServer.1]
BlockHTTPPort=Disabled
CustomCipherString=
Enable=Enabled
HostHeaderCheck=Disabled
Http2Enable=Disabled
HttpPort=80
HttpsPort=443
HttpsRedirection=Enabled
ManualDNSEntry=
#MaxNumberOfSessions=8
SSLEncryptionBitLength=128-Bit or higher
Timeout=1800
TitleBarOption=Auto
TitleBarOptionCustom=
TLSProtocol=TLS 1.1 and Higher
Webserver still cannot connect. Ping is OK.
curl 192.168.0.120 gives:
curl: (7) Failed to connect to 192.168.0.120 port 80: Connection refused
DELL-Young E
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5421 Posts
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37 Points
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Posted July 1st, 2022 00:00
Hi, this has been a long thread. This is the final troubleshooting I could offer.
1. iDRAC to default setting https://dell.to/3y5GvvX
if that doesn't work
2 Try changing iDRAC IP
if that doesn't work, 3. all there's left is a physical hardware issue. Replacement of the embedded iDRAC will most likely be needed.
Wish you a good weekend.
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