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SBS 2003 Reporting Incorrect Memory 1gb instead of 4gb. OpenManage Reporting 4gb Correctly
I have a Dell Poweredge 2900 with 4gb physical memory. Running SBS 2003 SP2. Been running ok since installation - about 2006.
Had to restart the server a couple days ago. When I logged in there was a license notification msg that said I had 3 days left on license & needed to activate. Thought this was strange as everything was running fine & license was activated on initial installation. Did an (re)activation anyway over the Internet, which seemed to worked ok.
The next day users reported server sluggishness. I investigated & noticed the OS reported only 1GB memory while the Dell Management tool reported 4GB RAM.
There is nothing strange in system logs & hardware logs.
Below are reports from a) The Dell OpenManage Server Administrator and b) The SBS 2003 Server Information Software.
These reports confirm that Dell sees 4gb & OS sees only 1gb
Anyone have any ideas? And how to fix?
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Dell OpenManage Server Administrator - From Dell Hardware Diagnostic Perspective
Main System Chassis Chassis Information Chassis Model PowerEdge 2900 Chassis Service Tag removed for privacy Chassis Lock Present Chassis Asset Tag Processor 1 Processor Brand Intel(R) Xeon(R) CPU 5160 @ 3.00GHz Processor Version Model 15 Stepping 6 Voltage 1400 mV Processor 2 Processor Brand Intel(R) Xeon(R) CPU 5160 @ 3.00GHz Processor Version Model 15 Stepping 6 Voltage 1400 mV Memory Total Installed Capacity 4096 MB Memory Available to the OS 4096 MB Total Maximum Capacity 65280 MB Memory Array Count 1 Memory Array 1 Location System Board or Motherboard Use System Memory Installed Capacity 4096 MB Maximum Capacity 65280 MB Slots Available 12 Slots Used 4 ECC Type Multibit ECC Slot PCI1 Adapter [Not Occupied] Type PCI X Data Bus Width 64 Bits Speed [Not Obtained, see card documentation] Slot Length Long Voltage Supply 3.3 Volts Slot PCI2 Adapter [Not Occupied] Type PCI X Data Bus Width 64 Bits Speed [Not Obtained, see card documentation] Slot Length Long Voltage Supply 3.3 Volts Slot PCI3 Adapter [Not Occupied] Type PCI E Data Bus Width 8x or x8 Speed [Not Obtained, see card documentation] Slot Length Long Voltage Supply 3.3 Volts Slot PCI4 Adapter [Not Occupied] Type PCI E Data Bus Width 4x or x4 Speed [Not Obtained, see card documentation] Slot Length Long Voltage Supply 3.3 Volts Slot PCI5 Adapter [Not Occupied] Type PCI E Data Bus Width 4x or x4 Speed [Not Obtained, see card documentation] Slot Length Long Voltage Supply 3.3 Volts Slot PCI6 Adapter [Not Occupied] Type PCI E Data Bus Width 4x or x4 Speed [Not Obtained, see card documentation] Slot Length Long Voltage Supply 3.3 Volts BIOS Information Manufacturer Dell Inc. Version 2.7.0 Release Date 10/30/2010 Firmware Information Name Baseboard Management Controller Version 2.37 Network Data Network Interface 0 IP Address 192.168.17.12 Subnet Mask 255.255.255.0 Default Gateway 192.168.17.1 MAC Address 00188B36BEDA Network Interface 1 IP Address [No Value] Software Profile Operating System Name Microsoft Windows Server 2003, Small Business Server Version Version 5.2 (Build 3790 : Service Pack 2) (x86) System Time Wed Jan 23 20:29:44 2013 System Bootup Time Wed Jan 23 09:41:48 2013 Systems Management Name Dell OpenManage Server Administrator Version 5.0.0 Description Systems Management Software Contains Broadcom SNMP Agent 8.26.1 Common Storage Module 2.0.0 Data Engine 5.6.0 Hardware Application Programming Interface 5.6.0 Remote Access Controller Managed Node 6.2.0 Remote Access Controller Data Populator 6.2.0 Instrumentation Service 5.6.0 Secure Port Server 1.0.0 Sun Java Runtime Environment 1.5.0 Diagnostic Service 3.6.0 OLD Common Components 1.3.0 Server Administrator Framework 3.0.0 Instrumentation Service Integration Layer 3.0.0 OpenManage Inventory Collector 2.4.0 Storage Management 2.0.0 OpenManage Tools 3.0.0 Remote Access Controller 5 Managed Node 5.0.0 Remote Access Controller 5 Data Populator 5.6.0
Attributes of Memory Array(s) Attributes Memory Array 1 Location System Board or Motherboard Use System Memory Installed Capacity 4096 MB Maximum Capacity 65280 MB Slots Available 12 Slots Used 4 ECC Type Multibit ECC [Back to top ] Total of Memory Array(s) Total Installed Capacity 4096 MB Total Installed Capacity Available to the OS 4096 MB Total Maximum Capacity 65280 MB Details of Memory Array 1 Click the connector name of Memory Array 1 to view its memory device details. Status Connector Name Type Size DIMM1 DDR2 FB-DIMM-SYNCHRONOUS 1024 MB DIMM2 DDR2 FB-DIMM-SYNCHRONOUS 1024 MB DIMM3 DDR2 FB-DIMM-SYNCHRONOUS 1024 MB DIMM4 DDR2 FB-DIMM-SYNCHRONOUS 1024 MB DIMM5 [Not Occupied] DIMM6 [Not Occupied] DIMM7 [Not Occupied] DIMM8 [Not Occupied] DIMM9 [Not Occupied] DIMM10 [Not Occupied] DIMM11 [Not Occupied] DIMM12 [Not Occupied]
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Microsft SBS Server Information - from MS SBS 2003 Server OS Tool.
OS Name Microsoft(R) Windows(R) Server 2003 for Small Business Server Version 5.2.3790 Service Pack 2 Build 3790 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name SRV01 System Manufacturer Dell Inc. System Model PowerEdge 2900 System Type X86-based PC Processor x86 Family 6 Model 15 Stepping 6 GenuineIntel ~2992 Mhz Processor x86 Family 6 Model 15 Stepping 6 GenuineIntel ~2992 Mhz Processor x86 Family 6 Model 15 Stepping 6 GenuineIntel ~2992 Mhz Processor x86 Family 6 Model 15 Stepping 6 GenuineIntel ~2992 Mhz BIOS Version/Date Dell Inc. 2.7.0, 10/30/2010 SMBIOS Version 2.5 Windows Directory C:\WINDOWS System Directory C:\WINDOWS\system32 Boot Device \Device\HarddiskVolume2 Locale United States Hardware Abstraction Layer Version = "5.2.3790.3959 (srv03_sp2_rtm.070216-1710)" User Name Not Available Time Zone Eastern Standard Time Total Physical Memory 1,018.82 MB Available Physical Memory 121.64 MB Total Virtual Memory 2.41 GB Available Virtual Memory 645.95 MB Page File Space 1.49 GB Page File C:\pagefile.sys
DELL-Rey G
3 Apprentice
3 Apprentice
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January 24th, 2013 14:00
can you post your boot.ini to see what it looks like?
garyhyman
4 Posts
0
January 24th, 2013 20:00
[boot loader]
timeout=10
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Windows Server 2003 for Small Business Server" /fastdetect /NoExecute=OptIn
DELL-Rey G
3 Apprentice
3 Apprentice
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944 Posts
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January 25th, 2013 08:00
the only thing that comes to mind is to add the /PAE switch, so that it reads:
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Windows Server 2003 for Small Business Server" /fastdetect /NoExecute=OptIn /PAE
garyhyman
4 Posts
0
January 25th, 2013 19:00
After poking around the net I found something called "Install Mode". Would this have anything to do with my issue? I would also like to confirm if the PowerEdge 2900 has the same BIOS Setup information as the 2850? I found this link but not a 2900 one - www.darklab.rutgers.edu/.../pe2850dell.html . Perhaps someone has a link to the PowerEdge 2900 BIOS Setup information?