Thanks, case created and new media is on the way.

I have contacted the dell but they told me to contact the local distributor to get the Dell PowerVault NAS Operating System Reinstall CD, but the distributor does not have that CD. I have to ask who else?

Hello lapan28,

Which Nas system do you have? Where are you located at?

Please let us know if you have any other questions.

I have Dell PowerVault NX 3100 I am trying to reinstall it but I don't have Dell PowerVault NAS Operating System Reinstall CD. I have looked for the driver and software downloads but I don't find the OS with Windows Storage Server 2008. Where do I download a recovery CD?

Hello lapan28,

The OS reinstall CD is not listed on the support site for downloading. I am going to send you a private message. Can I get you to respond with the service tag of your NX3100 so that I can look into this issue for you?

Please let us know if you have any other questions.

The service tag of NX3100 is (Removed by Moderator), thank you.

Hello lapan28,

I sent you an email asking fro some more information.

Please let us know if you have any other questions.

Hi, I'm also looking for assistance with the same issue.  I have a clients NX3100 appliance I need to factory restore and have approached the local agent (Hilal), however, that could take some time and I need to recover the unit this week.  Can I download the following:

Dell PowerVault NAS Operating System Reinstall

Service Tag and COA available, and I believe client just extended warranty on the unit.

Can you help?

Hello RadsKSA,

I am going to send you an email message and if you can reply back with your service tag I can see look into this for you.

Please let us know if you have any other questions.