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Hard Queue error on my PowerVault 124T, solution ?
Hi,
On my PowerVault 124T I can see the following error in the Error Logs screen:
Hard Queue: Drv Comm Failure Type (6E) 2012-Sep-15 23:12:41.298 #000
I already updated the autoloader firmware and the drive firmware with the latest version, see below
| Autoloader | |
| Status: | Idle |
| Version: | V86.0 (0056.0h) |
| Left Magazine: | Present |
| Right Magazine: | Present |
| Barcode Scanner: | Enabled |
| Drive | |
| Status: | Idle Empty |
| Tape Alerts: | No Tape Alert Flags Set |
| Version: | BBNF |
| SAS Hashed Addr: | 0x01430c |
How can I solve this issue ??
DELL-Kenny K
685 Posts
1
September 17th, 2012 10:00
Dcon007,
What kind of drive do you have in the 124T? One step you can try would be to do a power cycle of the autoloader using the front panel power button. If that doesn’t work we may need to pull the TapeAlert log and see if there is any more specific drive error information. Please let me know how the power cycle goes or if you have any further questions.
dcon007
2 Posts
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September 18th, 2012 03:00
Hi Kenny,
The drive in the 124T is LTO4-120-1. I already did a power cycle using the front panel, but that did not help. Also checked the tape logs, but it does not help me further.
**** Tape Alert Queue ****
Block 1, 000/017 entries @ 26 bytes each, wrap @ 000, erase @ 001
**** Tape Alert Flags currently set on the Drive **** None
**** Tape Alerts associated with Cartridges located in the library ****
CLNU00L1 is located in slot 1, no Tape Alerts logged.
000001L4 is located in slot 2, no Tape Alerts logged.
000002L4 is located in slot 3, no Tape Alerts logged.
000003L4 is located in slot 4, no Tape Alerts logged.
A tape with no label is located in slot 5, no Tape Alerts logged.
000008L4 is located in slot 9, no Tape Alerts logged.
000005L4 is located in slot 10, no Tape Alerts logged.
000006L4 is located in slot 11, no Tape Alerts logged.
000007L4 is located in slot 12, no Tape Alerts logged.
Best regards
DELL-Kenny K
685 Posts
1
September 18th, 2012 09:00
Ok so what I would recommend is to power down the tape library. Then power down the server, when everything is down I would recommend reseating the cable on both ends. Then power up the tape library and let it boot all the way up. Then finally power onthe server and see if you are still getting the drive comm failure. On your SAS card do you have the one with 2 ports? If so you also may want to switch to the other port to see if that resolves the issue.
ValePromedSIT
1 Message
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January 19th, 2018 07:00
Hello,
I have this message from a client PowerVault 124t, on screen says "Please Cycle Power".
Any help with that?
Regards
tapelibraryfixer
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427 Posts
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January 22nd, 2018 07:00
you could try installing ITDT and get the drive logs
DELL-Sam L
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January 22nd, 2018 07:00
Hello ValePromedSIT,
If you are getting the 6E error on the front panel of your PV124T or the web utility? If so then that means that you are having a communication issue. Normally you would want to reboot your PV124T and the server that it is connected to. If you are still getting the error then you will want to check and make sure that your PV124T is seen by the host and is not giving any communication errors with your HBA.
Please let us know if you have any other questions.