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August 18th, 2014 05:00

MD3000i - error with drive when status is optimal / non-preferred path

Hey,
i have a problem with md3000i in my customer.
After replacing battery in controller B amber LED in enclosure is blinking, maybe is coincidence maybe not. please notice that i replaced  already disk in slot 8 but nothing changed.

I tried change volume AE4 owner controller to preferred but it still switches to another controller (such as on the pictures).
Recovery guru still shows:

      BASIC:

         TRAY, SLOT  STATUS   CAPACITY      TYPE  CURRENT DATA RATE  PRODUCT ID                                FIRMWARE VERSION  
         0, 1        Optimal  558,912 GB    SAS   3 Gbps             ST3600057SS                               ES02              
         0, 2        Optimal  558,912 GB    SAS   3 Gbps             ST3600057SS                               ES02              
         0, 3        Optimal  558,912 GB    SAS   3 Gbps             ST3600057SS                               ES02              
         0, 4        Optimal  558,912 GB    SAS   3 Gbps             ST3600057SS                               ES02              
         0, 5        Optimal  558,912 GB    SAS   3 Gbps             ST3600057SS                               ES02              
         0, 6        Optimal  558,912 GB    SAS   3 Gbps             ST3600057SS                               ES02              
         0, 7        Optimal  558,912 GB    SAS   3 Gbps             ST3600057SS                               ES02              
         0, 8        Optimal  1 863,017 GB  SATA  3 Gbps             Hitachi HUA722020ALA330                   JKAOA3HA          
         0, 9        Optimal  1 863,017 GB  SATA  3 Gbps             Hitachi HUA722020ALA330                   JKAOA25C          
         0, 10       Optimal  1 863,017 GB  SATA  3 Gbps             Hitachi HUA722020ALA330                   JKAOA25C          
         0, 11       Optimal  1 863,017 GB  SATA  3 Gbps             Hitachi HUA722020ALA330                   JKAOA25C          
         0, 12       Optimal  1 863,017 GB  SATA  3 Gbps             Hitachi HUA722020ALA330                   JKAOA25C          
         0, 13       Optimal  1 863,017 GB  SATA  3 Gbps             Hitachi HUA722020ALA330                   JKAOA25C          
         0, 14       Optimal  1 863,017 GB  SATA  3 Gbps             Hitachi HUA722020ALA330                   JKAOA25C          
         0, 15       Optimal  1 863,017 GB  SATA  3 Gbps             Hitachi HUA722020ALA330                   JKAOA25C          

      DRIVE CHANNELS:

         TRAY, SLOT  PREFERRED CHANNEL  REDUNDANT CHANNEL            
         0, 1        1                  2                            
         0, 2        2                  1                            
         0, 3        1                  2                            
         0, 4        2                  1                            
         0, 5        1                  2                            
         0, 6        2                  1                            
         0, 7        1                  2                            
         0, 8        1                  Drive path redundancy: Lost  
         0, 9        1                  2                            
         0, 10       1                  2                            
         0, 11       1                  2                            
         0, 12       1                  2                            
         0, 13       1                  2                            
         0, 14       1                  2                            
         0, 15       1                  2 


      Drive at Tray 0, Slot 8
       

         Status:                    Optimal                                          
                                                                                     
         Mode:                      Assigned                                         
         Raw capacity:              1,819 TB                                         
         Usable capacity:           1,819 TB                                         
         World-wide identifier:     50:00:cc:a2:22:e6:d2:ba:00:00:00:00:00:00:00:00  
         Associated volume group:   AE-SATA                                          




         Drive path redundancy:  Lost                                      
         Drive type:             Serial ATA (SATA)                         
                                                                           
         Speed:                  7 200 RPM                                 
         Current data rate:      3 Gbps                                    
         Product ID:             Hitachi HUA722020ALA330                   
         Package version:        JKAOA3HA                                  
         Firmware version:       JKAOA3HA                                  
         Serial number:          JK11D1B8JSDKNZ                            
         Vendor:                 Not Available                             
         Date of manufacture:    Not Available 

      Volume name:                      AE4                                                                                               
         Volume status:                 Optimal                                          

         Capacity:                      1,465 TB                                         
         Volume world-wide identifier:  6a:4b:ad:b0:00:1b:59:a7:00:00:0c:86:53:33:54:b2  
         Subsystem ID (SSID):           7                                                
         Associated volume group:       AE-SATA                                          
         RAID level:                    6                                                
                                                                                         
         Drive type:                    Serial ATA (SATA)                                
         Tray loss protection:          No                                               
                                                                                         
         Preferred owner:               Controller in slot B                             
         Current owner:                 Controller in slot A                             


         Segment size:                                       128 KB    
         Capacity reserved for future segment size changes:  Yes       
         Maximum future segment size:                        2 048 KB  
         Modification priority:                              High      


         Read cache:                            Enabled   
         Write cache:                           Enabled   
            Write cache without batteries:      Disabled  
            Write cache with mirroring:         Enabled   
         Flush write cache after (in seconds):  10.00     
         Dynamic cache read prefetch:           Enabled   
                                                          
         Enable background media scan:          Enabled   
         Media scan with redundancy check:      Enabled   
                                                          
         Pre-Read redundancy check:             Disabled

What should i do?

Community Manager

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August 20th, 2014 06:00

Hello dewrew,

Can I get you to create a support bundle so that I can see why you are getting that error on your MD3000i.  I will send you a private message & if you can reply back to that with the logs that will be great.  

Please let us know if you have any other questions.

4 Posts

August 20th, 2014 07:00

mhm. I have a question about this support bundle from Dell - is it for free? :>

Community Manager

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August 20th, 2014 13:00

Hello dewrew,

Yes the support bundle is free.  The support bundle is when you go to the support tab of MDSM and you select the option to gather support logs the default name that it gives the file is support bundle.

Please let us know if you have any other questions.

4 Posts

September 11th, 2014 08:00

i'm sorry for delay, i had few more important cases..

Where i should upload gathered support logs? My credentials to dtxdropbox.dell.com probably expired, because i can't log into...

Community Manager

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34.3K Points

September 11th, 2014 10:00

Hello dewrew,

I will send you another private message with a link that you can upload the logs to.

Please let us know if you have any other questions.

4 Posts

September 12th, 2014 01:00

Hello,

i uploaded files as you wished.

i discovered lately that there is problem with redudancy channel one of disks (probably slot 8 i don't remember exactly). I saw also that in controller B Cache Active LED is off (in controller A the same LED is on)

Thanks.

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