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MD3200I Event 100D Timeout on physical disk side of RAID controller module

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I'm getting this in the event log and don't know what it means. Looking for answers.

Date/Time: 6/4/19 12:14:44 AM
Sequence number: 218937
Event type: 100D
Description: Timeout on physical disk side of RAID controller module
Event specific codes: 0/0/0
Event category: Error
Component type: Physical Disk
Component location: Enclosure 0, Slot 2
Logged by: RAID Controller Module in slot 0

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Re: MD3200I Event 100D Timeout on physical disk side of RAID controller module

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Hello SysTomAdmin,

That is the original firmware that the system came with back in 2010.  What you need to do is to upgrade the firmware on your MD3200i and it should resolve your issue.  Now since that firmware is so old you will have to upgrade in a few steps.  You will first need to go to firmware version 07.75.28.60.  Once you get to that version and all is stable then you can upgrade to 08.20.24.60.  This issue was resolved in the newer versions of firmware. Here are the links to the firmware as well as the instructions for doing a firmware upgrade.

Controller Firmware 07.75.28.60

http://ftp.us.dell.com/FOLDER00636659M/1/MD3200i_MD3220i_Firmware_Package_07_80_62_60.zip

Controller Firmware 08.20.24.60

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=4cp5x&oscode=w12r2&produc...

MDSM for 07.75.28.60

ftp://ftp.dell.com/FOLDER00676032M/1/DELL_MDSS_Consolidated_RDVD_v3.0.1.18.iso

MDSM for 08.20.24.60

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=r9g1x&oscode=w12r2&produc...

HDD/ SDD Firmware

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=x50j8&oscode=w12r2&produc...

Firmware Upgrade instructions

If your current firmware is not 7.75.28.60 A06 8/3/11 – you MUST step to 7.75.28.60 before going to 07.80.62.60. This firmware is included with the 07.80.62.60 download.

  1. Gather support bundle in MDSM
  2. WARNING: If you have a single controller PowerVault MD3200/MD3600 series storage array you must stop all I/O operations before starting the firmware upgrade.
  3. Extract the firmware to folders and remember location.
  4. Burn or mount the ISO for the resource cd.
  5. Uninstall the MDSM from hosts (reboot)
  6. Install MDSM from resource DVD (reboot)
  7. Save, then clear the Event Log.
  8. Update to 07.75.28.60 if not already there, then update to latest firmware.
  9. Verify connection and data.
  10. Update the hard drive firmware.
  11. Reboot stack and verify all is optimal.
  12. Power off server, then MD32xxi, then any attached MD12xx units
  13. Power on any attached MD12xx units
  14. Wait at least two minutes then power on the MD32xxi
  15. Wait at least 3 minutes then power on the server

Please allow for at least 60-85 minutes for the updates.  Time may vary depending on how long each reboot takes.

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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Moderator
Moderator

Re: MD3200I Event 100D Timeout on physical disk side of RAID controller module

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Hello SysTomAdmin,

When you see this error it generally means that these events are informational and generally occur when the hard disks are involved in heavy input/output (I/O) activity.  You can check the recovery guru to see if the drive has failed or is showing as predicted failure.  What is the current version of firmware that is on your MD3200i?

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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SysTomAdmin
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Re: MD3200I Event 100D Timeout on physical disk side of RAID controller module

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Current configuration
Firmware version: 07.70.06.63
Appware version: 07.70.06.63
Bootware version: 07.70.06.63
NVSRAM version: N26X0-770890-005

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Moderator
Moderator

Re: MD3200I Event 100D Timeout on physical disk side of RAID controller module

Jump to solution

Hello SysTomAdmin,

That is the original firmware that the system came with back in 2010.  What you need to do is to upgrade the firmware on your MD3200i and it should resolve your issue.  Now since that firmware is so old you will have to upgrade in a few steps.  You will first need to go to firmware version 07.75.28.60.  Once you get to that version and all is stable then you can upgrade to 08.20.24.60.  This issue was resolved in the newer versions of firmware. Here are the links to the firmware as well as the instructions for doing a firmware upgrade.

Controller Firmware 07.75.28.60

http://ftp.us.dell.com/FOLDER00636659M/1/MD3200i_MD3220i_Firmware_Package_07_80_62_60.zip

Controller Firmware 08.20.24.60

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=4cp5x&oscode=w12r2&produc...

MDSM for 07.75.28.60

ftp://ftp.dell.com/FOLDER00676032M/1/DELL_MDSS_Consolidated_RDVD_v3.0.1.18.iso

MDSM for 08.20.24.60

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=r9g1x&oscode=w12r2&produc...

HDD/ SDD Firmware

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=x50j8&oscode=w12r2&produc...

Firmware Upgrade instructions

If your current firmware is not 7.75.28.60 A06 8/3/11 – you MUST step to 7.75.28.60 before going to 07.80.62.60. This firmware is included with the 07.80.62.60 download.

  1. Gather support bundle in MDSM
  2. WARNING: If you have a single controller PowerVault MD3200/MD3600 series storage array you must stop all I/O operations before starting the firmware upgrade.
  3. Extract the firmware to folders and remember location.
  4. Burn or mount the ISO for the resource cd.
  5. Uninstall the MDSM from hosts (reboot)
  6. Install MDSM from resource DVD (reboot)
  7. Save, then clear the Event Log.
  8. Update to 07.75.28.60 if not already there, then update to latest firmware.
  9. Verify connection and data.
  10. Update the hard drive firmware.
  11. Reboot stack and verify all is optimal.
  12. Power off server, then MD32xxi, then any attached MD12xx units
  13. Power on any attached MD12xx units
  14. Wait at least two minutes then power on the MD32xxi
  15. Wait at least 3 minutes then power on the server

Please allow for at least 60-85 minutes for the updates.  Time may vary depending on how long each reboot takes.

Please let us know if you have any other questions.

DELL-Sam L
Dell | Social Outreach Services - Enterprise
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)