MD3220 controller problems

Hello Den87,

What you can do is watch the boot of your controller & see if it boots to the Strat of the Day message.  If you see the start of day message, then your controller has booted successfully. You will want to remove the controller 1 from the system.  Here is the command to set the system into simplex mode using SMCLI.

set storageArray redundancyMode=simplex

Your MD3220 will reboot and once it is up it will run on a single controller in slot0. 

Please let us know if you have any other questions.

Hi Sam L,

Here is the last part of the boot process, it doesnt look like its completing.

I have removed the controller 1 and left the working one in slot 0

https://drive.google.com/open?id=1A1CJSp2gs7FSp4siYMhhWwPEpDOIL5c_

Hello Den87,

You are correct that your controller is not booting.  One thing that you can try is to pull the raid battery & leave it out for about an hour to see if that will allow the controller to boot.  What is the serial out put of the other controller?

Please let us know if you have any other questions.

Thanks for your help so far Sam L,

Ive tried the battery removal for about 6 hours on the primary controller and no change.

The second controller doesnt look good either. Should I try the battery pull on the second controller?

Reset, Power-Up Diagnostics - Loop 1 of 1
3600 Processor DRAM
01 Data lines Passed
02 Address lines Passed
3300 NVSRAM
01 Data lines Passed
4410 Ethernet 82574 1
01 Register read Passed
02 Register address lines Passed
6D40 Bobcat
02 Flash Test Passed
3700 PLB SRAM
01 Data lines Passed
02 Address lines Passed
6D50 LSISAS2008 IOC 1
01 Register Read Test Passed
02 Register Address Lines Test Passed
03 Register Data Lines Test Passed
3900 Real-Time Clock
01 RT Clock Tick Passed
Diagnostic Manager exited normally.
05/15/20-05:37:16 (tSystem): ERROR: FPGA FW is out of date
"Rhone03 rev17" currently in use
"Rhone03 rev20" available for update
05/15/20-05:37:20 (tNetCfgInit): NOTE: eth0: LinkUp event
05/15/20-05:37:21 (tNetCfgInit): NOTE: Network Ready
Current date: 05/15/20 time: 05:37:41

Send for Service Interface or baud rate change
05/15/20-05:37:40 (tRAID): NOTE: Set Powerup State
05/15/20-05:37:41 (tRAID): SOD Sequence is Normal, 0 on controller B
05/15/20-05:37:41 (tRAID): NOTE: loading flash file: ECTDell
05/15/20-05:37:41 (tRAID): NOTE: unloading flash file: ECTDell
05/15/20-05:37:42 (tRAID): NOTE: Turning on tray summary fault LED
05/15/20-05:37:42 (tRAID): WARN: Error threshold exceeded: "Client_Corrupt_DB_Detected_On_Alt"
05/15/20-05:37:42 (tRAID): WARN: Error threshold exceeded: "Client_Corrupt_DB_Detected_On_Alt"
05/15/20-05:37:42 (tRAID): NOTE: Installed Protocols:
05/15/20-05:37:42 (tRAID): NOTE: Required Protocols:

Hello Den87,

Looking at this controller it has a data base error.  When you get a data base error on most controller it is best to replace the controller.

Please let us know if you have any other questions.