TL4000 Remote Management Interface stops responding

I have the thame error with the TL2000, i hope it will be fixed

I have the thame error with the TL2000, i hope it will be fixed   Currently Installed Library Firmware 8.62 / 2.80e

Follow my steps above and reinstall the firmware.

There is a firmware that corrects this issue, which Dell is currently using in an attempt to capture the failure.  The firmware is available, but you have to escalate thru tech support, it is called 7u43(debug) code, in which you have to sign a waiver to get it...something like they want to track the the firmware.  It worked for me! 

They just released a 9.30 firmware that does not fix the issue. What's interesting is that I have a 2-year-old TL4000 that doesn't die (the RMU) with the latest firmware, but my brand new TL4000 and TL2000 both die in less than a day - the RMU and ICMP (pings). Additionally, my TL2000's front control panel becomes inoperable - have to pull the plug to get the power off and regain control. The MAC addresses on the network interfaces look like they all came from the same vendor. There are, however, some minor variations in the bootcode and drive firmware:

--------Purchased in 2008--------

Dell PowerVault TL4000 Tape Library

Library Identity
Product ID  3573-TL
Currently Installed Library Firmware  9.30 / 3.00e
Bootcode Firmware Revision  0.60
Barcode Reader  CSE600
MAC Address  000E1111B496
Library Mode  Random

Drive Identity  1 (LUN)
Vendor ID  IBM
Product ID  ULT3580-TD4
Firmware Revision  8371
Control Path Drive  Yes
Data Compression  No
Interface Type  SAS

Drive Identity  2
Vendor ID  IBM
Product ID  ULT3580-TD4
Firmware Revision  8371
Control Path Drive  No
Data Compression  No
Interface Type  SAS

--------Purchased in 2010--------

Dell PowerVault TL4000 Tape Library

Library Identity
Product ID  3573-TL
Currently Installed Library Firmware  9.30 / 3.00e
Bootcode Firmware Revision  0.80
Barcode Reader  CSE600
MAC Address  000E11139A2E
Library Mode  Random

Drive Identity  1 (LUN)
Vendor ID  IBM
Product ID  ULT3580-TD4
Firmware Revision  97F0
Control Path Drive  Yes
Data Compression  Yes
Interface Type  SAS

Drive Identity  2
Vendor ID  IBM
Product ID  ULT3580-TD4
Firmware Revision  97F0
Control Path Drive  No
Data Compression  Yes
Interface Type  SAS

Dell PowerVault TL2000 Tape Library

Library Identity
Product ID  3573-TL
Currently Installed Library Firmware  9.30 / 3.00e
Bootcode Firmware Revision  0.80
Barcode Reader  CSE600
MAC Address  000E11139D60
Library Mode  Random
 
Drive Identity  1 (LUN)
Vendor ID  IBM
Product ID  ULT3580-HH4
Firmware Revision  97F1
Control Path Drive  Yes
Data Compression  Yes
Interface Type  SAS

Drive Identity  2
Vendor ID  IBM
Product ID  ULT3580-HH4
Firmware Revision  97F1
Control Path Drive  No
Data Compression  Yes
Interface Type  SAS

New Firmware for this issue can be found on support.dell.com. Version 9t30 A12

-Bob

I've just updated one TL4000 here to the A.50 / 3.10e firmware, which claims to have a "formal fix" for the loss of connectivity.  Too soon to say whether it's fixed the problem but it's worth a try.

I updated my three units to the A.50 / 3.10e / A14 firmware on 4/26/2011 and all the RMUs have remained accessible since. Finally. Thanks for the fix Dell.

Hi - having major problems with my TL2000 powervault, Keeps showing up errors e.g. HE: drive logged out

Here is info from event log;

Critical Events:
----------------------------------------------------------------------------
Timestamp            Type    Events

13.02.13 12:33:12.60 LIB/ERR<80 FB 01 00 2B 00 00 01 20 19 00 02 FF 04 01 FF
                             FF FF 00 20 20 20 20 20 20 20 20 20 20 20 20 20
                             20 20 20 00 00 00 00 00 00 00 00 > HE: drive logged out
13.02.13 12:33:12.49 LIB/ERR<80 FB 01 19 2B 00 00 01 20 19 00 02 FF 04 01 FF
                             FF FF 00 20 20 20 20 20 20 20 20 20 20 20 20 20
                             20 20 20 00 00 00 00 00 00 00 00 > HE: drive logged out
13.02.13 12:09:09.51 LIB/ERR<80 F1 01 40 2B 0F 00 01 20 01 00 00 FF 02 01 FF
                             04 01 02 30 30 30 30 30 31 4C 55 00 00 00 00 00
                             00 00 00 00 00 00 00 00 00 00 00 > HE: drive communication error
12.10.09 06:08:22.03 LIB/ERR<80 F1 01 00 2B 00 00 01 20 01 00 00 FF 04 01 FF
                             FF FF 00 20 20 20 20 20 20 20 20 20 20 20 20 20
                             20 20 20 00 00 00 00 00 00 00 00 > HE: drive communication error
12.10.09 06:08:21.90 LIB/ERR<80 FB 01 19 2B 00 00 01 20 19 00 02 FF 04 01 FF
                             FF FF 00 20 20 20 20 20 20 20 20 20 20 20 20 20
                             20 20 20 00 00 00 00 00 00 00 00 > HE: drive logged out
12.10.09 05:40:38.36 LIB/ERR<80 FB 01 00 2B 00 00 01 20 19 00 02 FF 04 01 FF
                             FF FF 00 20 20 20 20 20 20 20 20 20 20 20 20 20

I've upgraded library firmware to B.20 but when I attempt to upgrade tape firmware it keeps showing up an error also....

ERROR DURING FIRMWARE UPGRADE IR: SCSI INVALID OPCODE!

pls help this is driving me insane!

Thanks,

You should get into contact with tech support. The latest library firmware is B.60. Sounds like you're attempting to upgrade the drive firmware using the incorrect file for your drive or that your drive is hosed.

But my TL2000 is currently out of warranty, can I still contact Dell Tech Support? I've tried lots of different files to upgrade but they all give the return the same error message,

this is my drive info

Drive No. 0 Information:              ( offline )  Exception  F1  0

------------------------                

Vendor ID           : IBM               Product ID          : ULT3580-HH4    

Firmware Revision   : 8378              Load ID             : 00000000

Drive version       : 01                

Serial number       : 1K10009991        Personality         : 00 00

Data compression    : No                

Interface type      : SAS                

Dell tech support will provide best effort. You also have the option to purchase another warranty contract from the sales side

Ok I am having a similar issue. Every couple of months the web interface times out. The issue is that I get a microcode scisi unload error. I even have errors in the log files. Yet this technician I am talking to insists it is a networking issue. How does this even make any sense? He says that the reboot clears out the networking issues and it's my network that is the issue. This just started happening a few months ago too.

Whats your firmware level? few people above upgraded.

it may be a library controller issue that happens every so often and a reboot fixes it.