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186685
TL4000 Remote Management Interface stops responding
I have a TL4000 with the latest firmware for the library and drives installed. The RMU stops responding after being powered on for a while. It even stops responding to ICMP Ping requests. A reboot of the TL4000 will resolve it for awhile, but the RMU goes offline after about a week of being powered on.
Anyone have any ideas on how to fix this?
skneo
3 Posts
0
May 3rd, 2010 02:00
I have the thame error with the TL2000, i hope it will be fixed
SmartECS
3 Posts
0
May 5th, 2010 01:00
Follow my steps above and reinstall the firmware.
skneo
3 Posts
0
May 5th, 2010 02:00
I have follow your steps and reinstall the firmware withe the itdt-dcr tool, but after one ore two days the webinterface is no longer aviable. Ping on the interface are fine. After restart the device the webinterface are aviable back. This are the same error before i reinstall the firmware update over the itdt tool.
SLY_Weiland
4 Posts
0
May 13th, 2010 11:00
There is a firmware that corrects this issue, which Dell is currently using in an attempt to capture the failure. The firmware is available, but you have to escalate thru tech support, it is called 7u43(debug) code, in which you have to sign a waiver to get it...something like they want to track the the firmware. It worked for me!
NAI IT Dept
2 Posts
0
May 21st, 2010 15:00
They just released a 9.30 firmware that does not fix the issue. What's interesting is that I have a 2-year-old TL4000 that doesn't die (the RMU) with the latest firmware, but my brand new TL4000 and TL2000 both die in less than a day - the RMU and ICMP (pings). Additionally, my TL2000's front control panel becomes inoperable - have to pull the plug to get the power off and regain control. The MAC addresses on the network interfaces look like they all came from the same vendor. There are, however, some minor variations in the bootcode and drive firmware:
--------Purchased in 2008--------
Dell PowerVault TL4000 Tape Library
Library Identity
Product ID 3573-TL
Currently Installed Library Firmware 9.30 / 3.00e
Bootcode Firmware Revision 0.60
Barcode Reader CSE600
MAC Address 000E1111B496
Library Mode Random
Drive Identity 1 (LUN)
Vendor ID IBM
Product ID ULT3580-TD4
Firmware Revision 8371
Control Path Drive Yes
Data Compression No
Interface Type SAS
Drive Identity 2
Vendor ID IBM
Product ID ULT3580-TD4
Firmware Revision 8371
Control Path Drive No
Data Compression No
Interface Type SAS
--------Purchased in 2010--------
Dell PowerVault TL4000 Tape Library
Library Identity
Product ID 3573-TL
Currently Installed Library Firmware 9.30 / 3.00e
Bootcode Firmware Revision 0.80
Barcode Reader CSE600
MAC Address 000E11139A2E
Library Mode Random
Drive Identity 1 (LUN)
Vendor ID IBM
Product ID ULT3580-TD4
Firmware Revision 97F0
Control Path Drive Yes
Data Compression Yes
Interface Type SAS
Drive Identity 2
Vendor ID IBM
Product ID ULT3580-TD4
Firmware Revision 97F0
Control Path Drive No
Data Compression Yes
Interface Type SAS
Dell PowerVault TL2000 Tape Library
Library Identity
Product ID 3573-TL
Currently Installed Library Firmware 9.30 / 3.00e
Bootcode Firmware Revision 0.80
Barcode Reader CSE600
MAC Address 000E11139D60
Library Mode Random
Drive Identity 1 (LUN)
Vendor ID IBM
Product ID ULT3580-HH4
Firmware Revision 97F1
Control Path Drive Yes
Data Compression Yes
Interface Type SAS
Drive Identity 2
Vendor ID IBM
Product ID ULT3580-HH4
Firmware Revision 97F1
Control Path Drive No
Data Compression Yes
Interface Type SAS
DELL-Bob D
899 Posts
0
September 22nd, 2010 09:00
New Firmware for this issue can be found on support.dell.com. Version 9t30 A12
-Bob
verdurin
17 Posts
0
May 18th, 2011 08:00
I've just updated one TL4000 here to the A.50 / 3.10e firmware, which claims to have a "formal fix" for the loss of connectivity. Too soon to say whether it's fixed the problem but it's worth a try.
NAI IT Dept
2 Posts
0
June 8th, 2011 11:00
I updated my three units to the A.50 / 3.10e / A14 firmware on 4/26/2011 and all the RMUs have remained accessible since. Finally. Thanks for the fix Dell.
gbirdee7
8 Posts
0
February 13th, 2013 04:00
Hi - having major problems with my TL2000 powervault, Keeps showing up errors e.g. HE: drive logged out
Here is info from event log;
Critical Events:
----------------------------------------------------------------------------
Timestamp Type Events
13.02.13 12:33:12.60 LIB/ERR<80 FB 01 00 2B 00 00 01 20 19 00 02 FF 04 01 FF
FF FF 00 20 20 20 20 20 20 20 20 20 20 20 20 20
20 20 20 00 00 00 00 00 00 00 00 > HE: drive logged out
13.02.13 12:33:12.49 LIB/ERR<80 FB 01 19 2B 00 00 01 20 19 00 02 FF 04 01 FF
FF FF 00 20 20 20 20 20 20 20 20 20 20 20 20 20
20 20 20 00 00 00 00 00 00 00 00 > HE: drive logged out
13.02.13 12:09:09.51 LIB/ERR<80 F1 01 40 2B 0F 00 01 20 01 00 00 FF 02 01 FF
04 01 02 30 30 30 30 30 31 4C 55 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 > HE: drive communication error
12.10.09 06:08:22.03 LIB/ERR<80 F1 01 00 2B 00 00 01 20 01 00 00 FF 04 01 FF
FF FF 00 20 20 20 20 20 20 20 20 20 20 20 20 20
20 20 20 00 00 00 00 00 00 00 00 > HE: drive communication error
12.10.09 06:08:21.90 LIB/ERR<80 FB 01 19 2B 00 00 01 20 19 00 02 FF 04 01 FF
FF FF 00 20 20 20 20 20 20 20 20 20 20 20 20 20
20 20 20 00 00 00 00 00 00 00 00 > HE: drive logged out
12.10.09 05:40:38.36 LIB/ERR<80 FB 01 00 2B 00 00 01 20 19 00 02 FF 04 01 FF
FF FF 00 20 20 20 20 20 20 20 20 20 20 20 20 20
I've upgraded library firmware to B.20 but when I attempt to upgrade tape firmware it keeps showing up an error also....
ERROR DURING FIRMWARE UPGRADE IR: SCSI INVALID OPCODE!
pls help this is driving me insane!
Thanks,
SLY_Weiland
4 Posts
0
February 13th, 2013 06:00
You should get into contact with tech support. The latest library firmware is B.60. Sounds like you're attempting to upgrade the drive firmware using the incorrect file for your drive or that your drive is hosed.
gbirdee7
8 Posts
0
February 13th, 2013 07:00
But my TL2000 is currently out of warranty, can I still contact Dell Tech Support? I've tried lots of different files to upgrade but they all give the return the same error message,
this is my drive info
Drive No. 0 Information: ( offline ) Exception F1 0
------------------------
Vendor ID : IBM Product ID : ULT3580-HH4
Firmware Revision : 8378 Load ID : 00000000
Drive version : 01
Serial number : 1K10009991 Personality : 00 00
Data compression : No
Interface type : SAS
SLY_Weiland
4 Posts
0
February 13th, 2013 16:00
Dell tech support will provide best effort. You also have the option to purchase another warranty contract from the sales side
npolite2
1 Rookie
1 Rookie
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95 Posts
0
October 19th, 2017 08:00
Ok I am having a similar issue. Every couple of months the web interface times out. The issue is that I get a microcode scisi unload error. I even have errors in the log files. Yet this technician I am talking to insists it is a networking issue. How does this even make any sense? He says that the reboot clears out the networking issues and it's my network that is the issue. This just started happening a few months ago too.
tapelibraryfixer
1 Rookie
1 Rookie
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427 Posts
0
October 19th, 2017 08:00
Whats your firmware level? few people above upgraded.
it may be a library controller issue that happens every so often and a reboot fixes it.