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Precision T7610 USB 3.0 Not Working Win10 x64 Install
I recently picked up a refurbished Precision T7610. Installed Win10 x64. The problem is the USB 3.0 ports both rear and the one on the front panel do not work. Plug a USB drive that is USB 3.0 and tried a USB 2.0 drive both have lights to show that it is getting power but on any of the USB 3.0 ports the system doesn't recognize anything plugged in.
I checked cabling and its fine. Win 10 is supposed to have USB 3.0 native drivers. The Dell support site is no help. No firmware/driver information for USB 3.0 on this motherboard.
Details:
Latest BIOS A17 installed
USB 3.0 enabled in BIOS
All latest Windows 10 updates installed
Dell check for driver updates says I have all the latest drivers.
Device Manager doesn't mention any USB 3.0 host controllers that I can see.
Reaching out to the community for help. Anyone know how to fix this?
bbogedin
10 Posts
0
January 22nd, 2019 21:00
Here is a couple of screenshots from device manager.
Cazzbar
2 Posts
0
January 23rd, 2019 07:00
Cazzbar
2 Posts
0
January 23rd, 2019 11:00
Did you load the Windows 10 in UEFI mode? See if you can use a Windows 10 bootable USB drive in a USB 3.0 port. And press F12 and see if the USB drive is recognized under UEFI and if it boots to your USB key. If it does this would mean the USB 3.0 ports are working, it would definitely be a software/driver issue. Let me know what you find.
bbogedin
10 Posts
0
January 23rd, 2019 11:00
@Cazzbar
Thanks for the reply. I installed it but no luck. Device Manager still doesn't show USB 3.0 host and no device works plugged into any of the USB 3.0 ports both front panel and back panel. Also tried multiple devices USB 2.0 and 3.0 since they are supposed to be backwards compatible.
Yes it is enabled in the BIOS.
Any other ideas?
Alcane
1 Message
0
September 11th, 2019 11:00
Greetings! I use a T7610 as my workstation as I am a repair tech and I've been having growing issues with this as well. It seems I can get power out of the ports, but no data connectivity while booted into Windows 10 Professional. I tried booting to a USB drive in the front 3.0 port and it worked with Secure Boot On. I have also tried uninstalling the drivers and rebooting. I'm fully up to date with Version 1903 w/ OS Build 18362.356. Are there any other solutions that need tried? I'm all ears! ^_^
Murshad007
10 Posts
0
December 2nd, 2019 03:00
My T7610 USB 3 Ports Bricked After Bios Upgrade from A10 to A18.
1 Front and 3 Back USB 3 ports Providing Power to charge phone or mouse lights. but no mouse keyboard USB working in BIOS, DOS or Windows Envoirnment. USB 3 also not showing in daignostics or in Device Manager.
tsurfing
6 Posts
0
May 20th, 2020 06:00
Hello,
my USB three ports are also not working both front and back. It seems I have the exact same issue as you and the other gentleman. I have tried multiple fixes, reinstalling chipsets, also tried to install the Renesas /nec controller; Nothing seems to work. This is going on for many months so I’ve continued to use the USB 2 ports which still work. I have A19 bios and the current Windows 10 updates. A Dell tech said that Microsoft may have discontinued support for this controller so that’s why it is not installing any drivers or software for the chipset. That seems unusual since this controller is used in a lot of third-party add- in cards and other computers. If you found any resolution over the last few months please post. Thanks
jeanswiegers
8 Posts
0
February 17th, 2021 00:00
Hey guys, anyone found a solution yet? I'm having the exact same issue.
Sylvain M
1 Message
0
May 25th, 2021 03:00
Same problem here
How to get attention from the Dell support ?
MasterX767
14 Posts
0
August 14th, 2021 01:00
I too am having the SAME issue. Oh why, Dell? Why? This thing came out RIGHT AS Windows 10 hit the scene.
Dell Precision T7610 ; Dual Xeon E5-2697v2 2.7Ghz with 128GB RAM. Dual Nvidia RTX 2080ti GPUs;
Manners71
5 Posts
0
January 8th, 2023 06:00
same here, power to usb3 ports only. no data transfers or devices recognised. Jan 2023 now, anyone discovered a fix before now?
thx
Manny