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1815DN scan to email "Connection Error"
Hi,
My problem in short: None of the 1815dn's email-features works although all other network-features are working fine.
Here is the problem in detail:
So far, everything with the Dell 1815DN does work except for all the email features.
Every time I try to scan-to-email a document I get a "Connection Error". As the manual suggests I've checked the network connection again and again, but it still doesn't work. Interestingly, all the other network features work, it's possible to print over the network, to scan to a PC within the network and I can access the printer by its IP.
When there is no network activity, the orange LED next to the network plug is constantly on and the green LED is blinking once every second. When I scan a document to a PC on the network, the green LED starts flashing. Can someone confirm the network LED pattern (to make sure that the network connection is working), please?
Every time I start to send a document as an email everything works fine (Login, password, email-address, self-copy etc.) and the scanner starts working. The display message says "Sending mail..." and after a while it says "Failed" and "Connection Error". During the whole procedure the network LED blinking pattern doesn't change, there is no flashing of the green LED, it's all the time constantly orange a the usual once-a-second-blinking of the green LED. So I assume, the 1815DN doesn't even try to connect to the SMTP-Server and doesn't try to contact the network at all.
I've set the SMTP-server settings exactly as they are on my PC on the network where sending emails works perfectly fine. As SMTP-server I use mail.gmx.net (I've also tried its "real" IP-address 213.165.64.20), port 25, user authentication is enabled (I don't have "@" in my user name) and I have tried several other SMTP-servers - it simply doesn't work.
The 1815DN uses the latest firmware available on the net (1.03.02.06 05-29-2006).
The email alerts (supply alert/paper handling alert) don't work either.
Is there somewhere a (hidden?) setting where I have to activate all the email-features first?
With Dell's technical support my problem is escalated by now and also referred to Dell’s software department, but there is still no solution. As I start to become desperate about this issue, I'm really thankful for every hint.
amphy
My problem in short: None of the 1815dn's email-features works although all other network-features are working fine.
Here is the problem in detail:
So far, everything with the Dell 1815DN does work except for all the email features.
Every time I try to scan-to-email a document I get a "Connection Error". As the manual suggests I've checked the network connection again and again, but it still doesn't work. Interestingly, all the other network features work, it's possible to print over the network, to scan to a PC within the network and I can access the printer by its IP.
When there is no network activity, the orange LED next to the network plug is constantly on and the green LED is blinking once every second. When I scan a document to a PC on the network, the green LED starts flashing. Can someone confirm the network LED pattern (to make sure that the network connection is working), please?
Every time I start to send a document as an email everything works fine (Login, password, email-address, self-copy etc.) and the scanner starts working. The display message says "Sending mail..." and after a while it says "Failed" and "Connection Error". During the whole procedure the network LED blinking pattern doesn't change, there is no flashing of the green LED, it's all the time constantly orange a the usual once-a-second-blinking of the green LED. So I assume, the 1815DN doesn't even try to connect to the SMTP-Server and doesn't try to contact the network at all.
I've set the SMTP-server settings exactly as they are on my PC on the network where sending emails works perfectly fine. As SMTP-server I use mail.gmx.net (I've also tried its "real" IP-address 213.165.64.20), port 25, user authentication is enabled (I don't have "@" in my user name) and I have tried several other SMTP-servers - it simply doesn't work.
The 1815DN uses the latest firmware available on the net (1.03.02.06 05-29-2006).
The email alerts (supply alert/paper handling alert) don't work either.
Is there somewhere a (hidden?) setting where I have to activate all the email-features first?
With Dell's technical support my problem is escalated by now and also referred to Dell’s software department, but there is still no solution. As I start to become desperate about this issue, I'm really thankful for every hint.
amphy
cardinalrule
1 Message
0
January 23rd, 2007 17:00
amphy
5 Posts
0
January 29th, 2007 14:00
Any ideas?
Do the settings for "SMTP Server Setup" interfer with the SMTP settings in "Email Alert Setup"? (None of the email-functions is working, I've also updated the firmware to V1.03.03.08.)
Rollow
1 Message
0
February 23rd, 2007 06:00
Message Edited by Rollow on 02-23-2007 02:10 AM
mintm3
9 Posts
0
March 23rd, 2007 21:00