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3130cn paper jam error
My 3130cn has a paper jam error. An envelope got jammed. When I removed it, the error message still appeared. I have tried the diagnostic suggestions in previous posts and it appears that the different mechanisms are functioning, but I cannot move forward because the error message appears every time I turn on the printer.
Any help greatly appreciated.
DELL-JoeyR
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July 11th, 2014 11:00
Hello EuniceJ,
Can you advise of the jam number code your getting?
Regards,
Joseph E
[tag:iworkfordell]
EuniceJ
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July 11th, 2014 13:00
Paper Jam 077-901
Thanks,
DELL-JoeyR
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July 14th, 2014 07:00
Hello EuniceJ,
Please review the following link. The issue is likely to the fuser.
http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?c=us&l=en&s=dhs&docid=621261&dgc=SM&cid=268990&lid=4934903
Regards,
Joseph E