946 All in One printer won't reset with new black ink cartridge or print

misstaipie,

What happens when you scan a black & white document on the printers glass? If you get a blank page, then try control panel, printers and faxes, preferences, advanced, more options and make sure the complete a print boxes are unchecked.

If still blank, then it sounds like you have a bad Dell Series 5 ink cartridge.

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges .

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

Rick

She said that she replace the black ink cartridge twice.  Are you saying that each of them is bad?  I actually posted a few months ago and you stopped responding when I told you that I had replaced the ink cartridge.  My print will scan/copy  any image on a page in what ever color is on the page, it looks just like what is on the page but is apparently printing form the color cartridge.  I am looking for the solution beyond those that you have given in the past, that seem to end with the cartridge being bad. 

Thanks