962 AIO Not Scanning

radarman,

You disconnected the printer, ran the patch(it's like a cleaner and removes the printer from the computer), restarted the computer. Installed the proper drivers and connected the printer(powered on)(with 4ft USB Cable or less) when prompted.

Did you also try this?  Update list of applications to send scans to

Disconnect your printer. Download and run this patch to completely remove the printer from your computer. Restart your computer.

Download the proper drivers.

XP Drivers

Vista 32-bit Drivers

All other drivers

Install the proper drivers. You'll be prompted when to connect your printer.

Install the latest firmware for the 962 printer

Scanning

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

Scanning wirelessly, use the scan buttons on the printer.

Rick

Thank Rick. I added the ACrd32 app to the list (and .pdf) tehn removed the existing Acrobat in the list ton make sure there would be no conflict.  Still got same results.  So I decided to completely remove (using the cleaner application), restart pc, re-install the driver. Still get same results....can print fine, but no copy/fax/scan from pc using the Dell interface (get scan unsucessful).  Can fax and copy from AIO but not scan.  It seems like there is no communication between the Dell program and the AIO.

I would like to confirm the correct driver.  The file I downloaded is R92834 and it unzipped a 962ENA01.

Any other things to try?  Is there a way to check communications to teh AIO?

Mike

radarman,

If you have all the Windows Updates, especially net framework and the latest Java, then there could be something wrong with Windows and it can be repaired by doing it this way. First make copies of files and folders that you cannot afford to lose.

Insert the operating system disk and restart the computer. If this is a Dell Computer and you need the disks, click below this post for a backup set of disks..

Press any key to boot from cd

Choose install

Do the agreement.

Now choose repair.

Since the operating system was re-installed did you remember to go to drivers and downloads, enter your service tag(DO NOT POST SERVICE TAG here or your post will get deleted, since it contains your personal information), and install these drivers in this order.

Desktop System Software or Notebook System Software
Chipset or SMBus driver
Processor Driver (if applicable)
Video
Audio (sound)
Input Drivers (keyboard/mouse)
Modem
Network Card

Get all the Windows Updates again. After installing everything, then try installing the printer. You'll be prompted when to connect the printer(powered on).

Rick

OK. Thanks again.

I updated xp to SP3 and udated Java.  Re-installed as before and still got same result.  However, I did notice something in Device Manager.  In the usb section, there are 4 instancs of usb host controller for PCI, four instances of root hub, a Composite Device and a Printing Support entry.  I looked at the driver details for the latter two.  The Composite Device lists a driver usbccgp.sys and the Printing Support entry list a driver called usbprint.sys.  Both have dates of 7/1/2001.  Are these the correct drivers?