962 scanner does not work

It is a Dell Vostro 1700 running Vista.  I am connecting using the USB chord that came with the printer.

thanks.

Szak33,

Make and model or your computer and operating system helpful.

How you're trying to connect the Dell 962 printere to your computer also helpful.

Rick

I have tried this patch...i am able to download it and save it to my desktop and when i try run it says that r166312.zip is is not a valid Win32 application.

Szak33,

I hope you used Internet Explorer to download the drivers in your browser. How to by-pass the Dell Download Manager

Try uninstalling the printer, then restart your computer. make sure the printer is removed. Manual Printer Driver Removal

Then try installing the proper drivers.

Rick

I did use the dell download manager.  Where do i choose to "download using my browser" in the downloads and drivers link?

Szak33,

You need to follow the instructions below. Make sure Internet Explorer is closed when you do this. Then after you delete the cokkies and cache, the next time you click on the download button, you'll get the popup, then select, download in my browser.

Rick

To use the Dell download manager you must have the Windows .net framework installed (use Windows update).  Though it's not made clear by Dell, you DO NOT need the manager. 

Go into your browser settings and delete all Dell cookies (or clear all your browser cache).  Then go back to Drivers & Downloads and choose "download using my browser" when you select the file for download.  You will then not need the Dell download manager at all.

Downloading drivers from Dell seems to work best with Internet Explorer.

If you cannot locate the cache and cookies, the try using CCleaner to clear them.

still get all the same errors.  I got rid of the dell download manager, but when i click on the download button again for the firmware it just takes me to the install dell download manager and there is no option to download using my browser.

even that still tells me that it is not a valid win32 application

Szak33,

I hate when that happens. CLICK HERE for the removal patch

Rick

Szak33,

Make sure you have all the Windows Updates, especially .net framework and the latest Java. Download Latest Java

If that doens't work, then just run the uninstaller, start, control panel, programs and features or start, all programs, dell, dell printer, your printer, uninstall. Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

Keep the file and try after you have the windows updates and java.

Rick

I was able to get the patch download to work and I now have the dell all in one center, but the scanner still does not seem to work.  It prints, copies and scans for faxe, but it does not scan on the ADF or glass.  Any ideas?

szak33,

What are you trying to scan? You don'tmean copy a document?

Can you copy a document when you put it under the glass? B&W and Color?

Did you install te OCR Program?

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

or

Simple OCR

Also try reading....

Update list of applications to send scans to

Rick

I am jsut scanning documents.  Copier and printer work fine...the color ink is empty so i just want black and white and have it set for that.  I have also installed abbey.  Is that just another platform for scanning?

When I copy through the ADF it copies fine, but when I try scan to file through the ADF it does nothing even thought the panel says "scanning to file" same applies when it is sitting on the glass.

also, when i try to select a scanner in abbyy it tells me that the "scanning driver not ready"