slcdane
1 Copper

966 printer won't print

I installed the 966 wirelessly about three weeks ago, and it worked like a charm on all the computers.  No problem.  Then about 4-5 days ago it stopped printing.  It is still connected to the network.  I can ping its IP address.  But when it goes to print it starts out in the pop-up window and then just hangs, anywhere from 5% to 99% complete.  It never completes the action.  Sometimes the document will show up under printers as printing, and other times it never gets that far.  It acts like a buffer may be full, but can't see anywhere to purge it.  It acts the same on all the computers  There are no erros generated, it just doesn't begin printing.  One more thing, it apears that this may have happened after I sent my first FAX.
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27 Replies
Baltazar1
1 Copper

Re: 966 printer won't print

I'm experiencing the same trouble. I installed the wireless card and all workad fine. Having upgraded to Vista it was still working until a fex weeks ago. The print spooler process the print job but no action on the printer will start. The popup won't be visible. I was even unable to stop the print job. After different attempts i decided to uninstall the printer to reboot Vista and to re install the printer.
 
Now it works unless I leave the computer up and running. should I shutdown the system the printer will not Wi-Fi work. If I use a USB cable (a shame since I have to get the printer close to the computer) all works fine.

any clue ?
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T-PO
1 Copper

Re: 966 printer won't print

I got more or less the same problem. I also work wireless on the 966.
 
If I first startup the computer and later on the printer, the printer will not print. Sometimes It stalls around the 5%, in other cases the popup will not show...
The printer does also not show up in the network configuration settings of the printer....
 
However, If I first switch on the printer and then startup the computer, the printer works fine.
Shutting down the printer and then switching it on again, then the printer still works fine.
 
Any clue?
 
 
 
 
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Anonymous
Not applicable

Re: 966 printer won't print

Hello, All.
 
Can you  please post back and let me know whether you installed the drivers from the CD that shipped with the printer or from our support downloads? This issue has been escalated to printer engineering for further investigation. Thanks for posting.
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Re: 966 printer won't print

So, what was the resolution to this issue?  I am experiencing the same problems.  I am not using Vista, just XP.  I re-installed the CD drivers onto my Laptop, and that seems to be working now (HP).  My Dell and Sony workstations still behave the same way, in that they hang and will not print.  Thanks!
 
Bill
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Re: 966 printer won't print

Add me to the list. I installed Vista Ultimate and then reinstalled my 966 wireless. Everything was fine and then, without warning, the print jobs would hang. 5% to 90% on the progress meter. I've left a job pending overnight with no success. I sure would like to know the solution. Thanks...
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Re: 966 printer won't print

Update: Downloaded driver (dated ‎Friday, ‎August ‎31, ‎2007, ‏‎10:05:25 AM) from the Dell website and then reinstalled the printer. This time it printed, albeit very slowly, for a couple of days. Now it's back to hanging again.
 
It appears from other posts that many people's print capabilities were 'suddenly changed'. Could this be the result of a Dell update?
 
 
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jtriumph
1 Copper

Re: 966 printer won't print

I've got the identical problem as described above. I set up the printer and it worked like a dream. Then, just in time for my wife to use it, it stopped working. The little status window says that it gets to 5% then stops. When I look at the print que I can see the documents and the status says "Error - Printing" or "Sent to Printer". The printer is connected to my wireless network via my Lynksys WRT54G. I set it up as a local printer connected via TCP/IP. The IP is correct. I've got the latest drivers.
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Traillens
1 Copper

Re: 966 printer won't print

Took me about two weeks to get the 966 running. Downloaded the driver from the Dell website many, many times and it finally started working with my Vista Ultimate CPU.  Sort of. I was able to scan to the file one time, then never again. The Dell AIO program does not acknowledge any commands so it is useless. The buttons remain gray or do nothing. The printer itself seems to work OK if you use those buttons instead of the program.  Have constant problems keeping the 966 connected to the network.
In my opinion, the print quality in regular print or photo mode is subpar. I dread the day I have to re-configure the system.
Has Dell figured out a fix on this unit yet? Any downloads available to get it working properly?
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Re: 966 printer won't print

Printing is no longer a problem after re-installing a Dell download 3 or 4 times. That's not to say printing is immediate. Sometimes it takes 10-15 minutes before the printer 'wakes up'. Once and a while my PC loses connection and I have to recycle the printer.
 
Scanning is a joke. The Dell fax/printer/etc. software needs to be running on the PC, as far as I can tell. Then you sit at the printer and attempt to load the scanning options from the PC. I have had to do this 2-3 times before the printer recognizes the PC data. Then you scan. Press the scan button ONE TIME and then BACK AWAY FROM THE PRINTER. If you press it twice, you'll get a 'scanner is already running' message and then you are hosed.
 
Do not expect the scan to occur right away. It will occur within an hour. The scan also strips 'empty' content from the borders. I have not figured out how to tell it to stop that.
 
It gets worse: If you want to scan a second page, you are forced to go through the whole process again. One would think, once the PC info is loaded into the printer, it would stay until the printer is powered off. No such luck.
 
Bottom line: you can scan. Just don't do it when you are in a hurry or in a bad mood.
 
 
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