AIO 926 print problems

 Blair1955,

First try running Delete Print Jobs on your computer to remove any stuck print jobs in the queue.

Unplug the printer from the wall. Now remove the power brick for 60 seconds. this will reset any error messages the printer is getting.

You are using Dell Series 9 ink cartridges, correct?

Rick

Hi Rick and thanks for the information. I did as you suggested and I still get the same message and I also disconnected the printer from my computer (Inspiron 1501) since early this morning. Every time it still wants to align the printer also afterwards it tells me to remove the tape but there isn’t any.

Now I’m really confused

Blair

Blair,

It sound like one of the sensors in the ink cartridge has failed. Time to go out and purchase a Dell Series 9 ink cartridge(s) to replace the one with the bad sensor.

Here is the simple procedure to check for the Dell Series 9 ink cartridge error.

Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

Power on the printer. Open the printer and take out the Dell Series 9 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 9 color cartridge.

You are using Dell Series 9 ink cartridges, correct?

Dell Series 9 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 9 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

Black cartridge = black side(left side)          Color cartridge = color side(right side)

Photo cartridge = black side(left side)          Color cartridge = color side(right side) 

It is possible to get a Dell Series 9 cartridge with a bad sensor. Contact the place of purchase for a replacement.

Rick

Hello Rick and thanks again for your help. Yes I’m using Series 9 ink cartridges in my printer. I think you are right on of them may be bad. I kind of hate it because I only replaced both of these recently. I haven tried the last suggestion but once I’m a little more awake I give it a try. again many thanks…..

 Blair1955,

Sometimes I get busy, especially the closer Thanksgiving gets nearer. I then get back logged in my emails. I have a certain priority I use first and sometimes an email get buried, like your did, sorry. Like I suspect the cartridge sensor may have failed.

I was asked by a friend if I could connect her to the internet. I spent a couple of hours there. Setup her wireless router and secured it. connected her to the internet and helped to install a few programs. It then came time to install her Brand X Printer. It connected to the network with no problems but I got a cartridge error, imagine that. Her husband is taking the printer back to get them to look at it.

Let me know how you make out with another cartridge, I think that will help.

Rick

Rick I finally got around to buying new print cartridges and the problem is fixed I apologize for taking so long to reply and I appreciate your help.

Blair1955,

Glad you got it working! :emotion-21: Thanks for posting back. I have a Dell V715 wireless Printer and I try to keep it away from drafty places and away from heater ducts. Sometimes the Dell Series cartridges can get dried out but the airflow. I also keep my printer covered 24/7, except the printers exit chute, so the paper can come out after a document is printed. I have my Dell cartridges in since September and with the children doing homework and me printing coupons, black is half full and color is still around 75% full.

Take care,

Rick