Highlighted
rednblackexile
1 Copper

Bidirectional Communication Error on V505

Jump to solution

Help please!

I am trying to connect my existing V505 wireless printer to a new PC, running Windows 7.  All seems fine until I try to print the test page, which throws up the "Please turn on "Enable Biidrectional Communication" setting in the printer properties dialog"

I opened the printer properties box, checked the "Enable Bidirectional Support" box, click Apply, OK, close the box.  Try it again and I get the same error message.  Go back to the printer properties and the bidirectional support box is unchecked again!  Groundhog day.

Opening the Dell Imaging Toolbox it can see the printer's ink levels etc, so I just can't figure out what's wrong.

Any suggestions gratefully received.

0 Kudos
1 Solution

Accepted Solutions
7- Thorium

Re: Bidirectional Communication Error on V505

Jump to solution

rednblackexile,

 

So you upgraded the operating system and got the .net framework error. Microsoft .NET Framework Version 2.0 Error After Upgrading to Windows 7

 

The printer needs uninstalled and then make sure you have all the Windows Updates, then reinstall the printer.

 

First run Delete Print Jobs to remove any stuck print jobs from the queue.

 

Make sure the printer is not usb cable connected.

 

Start, control panel, programs and features, Dell V505w Printer, uninstall.

 

Restart the computer. Make sure the pirnter was removed. Manual Printer Driver Removal

 

With the computer online, insert the printer disk and install the printer. Choose additional computer and follow the instructions.

 

Remember virus programs and firewalls will block communications.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

5 Replies
7- Thorium

Re: Bidirectional Communication Error on V505

Jump to solution

rednblackexile,

 

Is there a WiFi light on the printer? If yes, does it show that it's connected to your network?

 

What virus program and firewall are you using?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos
rednblackexile
1 Copper

Re: Bidirectional Communication Error on V505

Jump to solution

Hi Rick

Thanks for your reply. Wifi light on printer was blue, all connected to the network.  Bizarely I managed to overcome the initial problem by sending a print command to the printer via my other PC on the same network, and then when I went back to the printer properties on teh first PC the bidirectional communication box stayed ticked.  Ours is not to reason why...

The only thing I can't do now is scan in "document" mode because the OCR module has not been installed.  When I try to install it, I then can't open Dell Imaging Toolbox because it says I need Microsoft.NET Framework 2.0, which I can't actually install because it turns out it is not compatible with 64-bit Windows 7.  Aargh!  I'm not techie enough to sort this one out, so I'll just have to live with it as it is.

Regards

0 Kudos
7- Thorium

Re: Bidirectional Communication Error on V505

Jump to solution

rednblackexile,

 

So you upgraded the operating system and got the .net framework error. Microsoft .NET Framework Version 2.0 Error After Upgrading to Windows 7

 

The printer needs uninstalled and then make sure you have all the Windows Updates, then reinstall the printer.

 

First run Delete Print Jobs to remove any stuck print jobs from the queue.

 

Make sure the printer is not usb cable connected.

 

Start, control panel, programs and features, Dell V505w Printer, uninstall.

 

Restart the computer. Make sure the pirnter was removed. Manual Printer Driver Removal

 

With the computer online, insert the printer disk and install the printer. Choose additional computer and follow the instructions.

 

Remember virus programs and firewalls will block communications.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

rednblackexile
1 Copper

Re: Bidirectional Communication Error on V505

Jump to solution

Rick

Many thanks for your advice.

0 Kudos
7- Thorium

Re: Bidirectional Communication Error on V505

Jump to solution

rednblackexile,

 

Glad you got it working! emoticon.Yes.title Thanks for posting back.

 

Take care,

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

0 Kudos