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C1765nfw Scan produces Grey Stripe down page
When scanning/copying the output page ends up with a Greg stripe down the left hand side about 10mm wide. Tried printing and all prints fine, no issues, so something with the scan part. Question is can it be fixed. Its not that old, only done 2k prints and not that many scans.
UncleSmash
55 Posts
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January 31st, 2017 06:00
ADF scan or glass plate scan? or does it happen on both?
SkylarkCamper
5 Posts
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February 1st, 2017 12:00
seems to happen on both types of scanning
SkylarkCamper
5 Posts
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February 1st, 2017 12:00
Afraid it seems to happen on both ways of scanning.
DELL-Jesse L
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February 2nd, 2017 04:00
SkylarkCamper,
If you have a Vertical stripe appear on the output when scanned try cleaning the glass to see if that will resolve the issue.
Refer to the user manual below.
http://dell.to/2kWRFwF
UncleSmash
55 Posts
0
February 2nd, 2017 06:00
My best guess is that the lid is not fully seated on the side that you are getting the streak. Can you push down on that side when scanning on the glass plate to see if that helps?
SkylarkCamper
5 Posts
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February 3rd, 2017 00:00
cleaned the glass and pressed down so no light gaps and that made no difference. pic of scanned blank page
[View:HTTPS://1drv.ms/I/s!AieleZObXScSge8ELuS2-RCtdghNJQ]
UncleSmash
55 Posts
0
February 3rd, 2017 06:00
Im getting an error on your file download
SkylarkCamper
5 Posts
0
February 4th, 2017 05:00
sorry, try this link. not throat exciting of pictures.
1drv.ms/.../s!AieIeZObXScSge8CZVUiseJDBwFgNg