Can't print in black and white anymore??? > All-In-One 964

awyllie,

You are using Dell Series 5 ink cartridges, correct?

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

Rick

Windows XP Media Center Edition, Version 2002, Service Pack 3.  Don't know if it's 32-bit or 64-bit.  Dell Dimension E510.  Again, I've never had this issue before . . .

awyllie,

Refilling ink cartridges is the first place to look. It was the way you worded it that made me think this was a possibility.

What Operating system are you using? 32-bit or 64-bit? Make and model of your computer would also be helpful as there are a few known issues.

Rick

Thanks for the reply Rick but your posted article/link does not even pertain to my problem.  Yes, I'm using Series 5 ink cartridges and NO my ink level is not showing up as low.  I simply can't click (put a checkmark) on the box that says Print in black and white under Preferences.  I've never had this problem before and I only use brand new cartridges - I do not "refill" them.

XP media center was never release as 64-bit (and only XP Pro was/is available as x64), so it's 32-bit.

I followed your instructions earlier regarding the determination of whether my system is 32-bit or 64-bit >> it indicates neither one when I click on Start, Control Panel, System.

I will try your other suggestions later on - thank you.

awyllie,

GREAT JOB! :emotion-21: Thanks for posting back. Could you mark the verify answer(s) that helped you solve your problem, so if someone else searches the forums, they can see what you did to fix your problem(s).

Thanks,

Rick

DONE!

I had this problem. It's actually very easy to fix:

- Click Print -> Properties

- Go to "Advanced" tab

- "More options"

- Deselect "Use color cartridge for all black printing"

- Select "Use black cartridge to print black and white"

- Click "Ok"

You should be able to select the "Print in black and white" option now and stop all the frustration!

Anthony

I had this problem. It's actually very easy to fix:

- Click Print -> Properties
- Go to "Advanced" tab
- "More options"
- Deselect "Use color cartridge for all black printing"
- Select "Use black cartridge to print black and white"
- Click "Ok"

You should be able to select the "Print in black and white" option now and stop all the frustration!

Anthony

Dear PudgyOne and awyllie,

Thanks for posting this exchange.  It was, indeed, very helpful when I needed to reactivate the suddenly-grayed-out "Print in black and white" option in Printer Properties.

However, I was also having a second, possibly-related issue that I thought this would resolve...but it didn't seem to do so.  Could you (or someone else reading this) please assist me?

When I open Printer Properties on my All-in-One 964, the color ink indicator appears to be no more than around half-full...this, even though (a) the ink in my previous cartridge seemingly had dried up (yet the indicator still showed half-full, but hardly any colors would print), and (b) I tried to debug that by installing a brand-new color cartridge (yet it still showed the same half-full indication even so).

Can you please advise me about what might be going on here, and how I can fix it?

Thank you very much.

Sincerely,

Bram Weiser

Bram,

If you could make an new thread and include the make, model of your computer and operating system. 32-bit or 64-bit? How you're connecting the 964 printer to your computer. Also copy the information from the section in blue to the new thread and I'll be glad to help you. I have a few tools to use but don't make them in all the 964 printer threads as the item I use has a few issues, but I know how to correct them as I have a 964 printer and have had it on a few systems.

Dell Printers Forum

Rick

Thanks for posting this exchange.  It was, indeed, very helpful when I needed to reactivate the suddenly-grayed-out "Print in black and white" option in Printer Properties.   However, I was also having a second, possibly-related issue that I thought this would resolve...but it didn't seem to do so.  Could you (or someone else reading this) please assist me?   When I open Printer Properties on my All-in-One 964, the color ink indicator appears to be no more than around half-full...this, even though (a) the ink in my previous cartridge seemingly had dried up (yet the indicator still showed half-full, but hardly any colors would print), and (b) I tried to debug that by installing a brand-new color cartridge (yet it still showed the same half-full indication even so).   Can you please advise me about what might be going on here, and how I can fix it?

I mean...HERE is the link (sorry about that)

http://en.community.dell.com/forums/t/19294155.aspx

Thanks,

Bram