Configuring H625cdw multifunction printer to "scan to email" using gmail as SMTP server?

 ErikHenrikson,

Below are some links I found to help resolve the printer issue with GMAIL.

Manuals & documentation for your Dell H625cdw Cloud MFP Laser Printer

From Gmail Help Forum:

Set up POP in mail clients

Use Gmail with Outlook, Apple Mail, or other mail clients

Configure Dell WiFi Laser Printer

Secure Scan To Email-Admin Guide

Google Gmail Help

Why can’t I access Gmail with HTTP?

To help keep your mail safe, Gmail requires a secure connection to access your mail through the web. That's why Gmail uses HTTPS (Hypertext Transfer Protocol Secure), a secure protocol that provides authenticated and encrypted communication. Most browsers should support this protocol.

You’ll need to use the https:// protocol to connect, though Gmail will automatically redirect any old bookmarks or links which use http://. If you’re getting an error while trying to access http://www.gmail.com, change your URL to begin with https:// instead.

I get errors with HTTPS
You might be blocked from using HTTPS by local network configuration issues or older software. For example, you might see errors like "Cannot connect to host" or "Bad certificate."

For me to better assist in troubleshooting, please click my DELL-Dell-Jesse L and send me a Private Message with the Dell Service Tag number and your Dell Order number

I'm having the same issue.  I've tried comcast, yahoo, and gmail, and all say they are unable to connect to the smtp server.  Please help

If you find a solution, please do let me know.  I've not found one, although to be honest I have stopped trying and, as disappointing as it is, have been learning to live without this feature.

Specifically for Dell H625cdw printer, you may want to look at the product user's guide, page 239 ("Sending a Scanned Data via E-Mail").

As a suggestion:

If you open the toner door, you can scan the QR Code to get to the printer specific tech support page and access the product documents.  OR take the simple option and click on this link <ADMIN NOTE: Broken link has been removed from this post by Dell>

In regards to printer e-mail alerts, i found to place set email alerts for supplies.  Go to page 164 --> E-Mail Alert Settings.  You can specify an e-mail address and on/off settings for "Supplies Alerts".  There aren't any fancy sub-options to pick-and-choose the type of supplies alerts.

Sorry, I have tried everything imaginable, including several other SMTP servers.  I always get the same "unable to connect" error.  I even tried putting the printer in a DMZ (which bipasses myy rounter and  goes directly to the internet) without success.  I thought maybe it might be the DNS settings, but nothing I tried worked there either.  Scan to a network folder will not work either.  Either there is something wrong with the printer firmware or there is some setting elsewhere we need to change.

Has anyone had any success setting up the H625cdw or the H825cdw to send email via gmail or any other SMTP service?

I was finally able to get scanning to email to work on my H825cdw.  Unfortunately, I have no idea why it is working now and would not work last week or even this morning with the identical settings.  The only thing I did differently was to wait half an hour after I changed the SMTP settings before trying to send an email.  Once I got it to work with Google's gmail SMPT server I have been able to use any of my available SMTP servers, without waiting after I made a change.

Here are the gmail SMTP setting that worked for me:

Under the Security tab, SSL/TLS, I chose "enable" under "HTTP - SSL/TLS Communication" and "*SSL/TLS" under "SMTP - SSL/TLS Communication."

SSL/TLS

HTTP - SSL/TLS Communication                            Enable

HTTP - SSL/TLS Communication Port Number  443

LDAP - SSL/TLS Communication                            [not checked]

SMTP - SSL/TLS Communication                         *SSL/TLS

MD5                                                                         [not checked]

Under E-Mail Server Settings:

Primary SMTP Gateway                smtp.gmail.com

SMTP Port Number                       465

E-Mail Send Authentication           *SMTP (AUTH ) AUTO

SMTP Login User                          someone@gmail.com

SMTP Login Password                  [password]

Re-enter SMTP Login Password   [password]

POP3 Server Address                   [blank]

POP3 Port Number                       995

POP User Name                           [blank]

POP User Password                     [blank]

Re-enter POP User Password      [blank]

Reply Address                               [blank]

[and if it is working it should say]:

SMTP Server Connection              Ready

It did not use a DMZ, port forwarding or any other special settings on my router.  Nor, did I have to use 2-Step Verification in gmail (although I am sure that would work) as Mark suggest.  Instead, I chose "Allow less secure apps" in Google's gmail settings.

Also, to get the printer to scan to a Windows shared folder, I had to check the box next to next to "DHCP," under "Print Server Settings," in the "WINS" section.  I can't imagine why that would have any baring on the scan to email function, but just it can't hurt to try it.  (Although, I was surprised that DHCP for WINS was not enabled by default.)  BTW, there are a few other "undocumented features" to get the printer to scan to a network folder.

I'd be interested to know if others have gotten scan to email to work.  I'm quite curious why it works today and did not work for the 2 months I spent trying to get it to work before that.

Thank you, this helped me get scan to email with Google SMTP working perfectly.

Mark,

In addition to following your excellent advice, step-by-step, I found that the critical factor to make the device-specific Gmail password "stick" or "take" was to physically reboot the DellH625 at the machine. This was mentioned as a needed step in some forums regarding older Dell printers and it seems to apply here as well. My Dell printer would not even consider the new password once changed and saved in the portal until it rebooted. After the reboot, presto, it worked! Thanks again for the great instructions.

Regards,
Tom

Mark,

Thanks so much.  It worked perfectly. Gmail changed it's settings a little but I figured out the changes.  I just hope I never need to know that password!

Wally

Does this change the authentication required to "apply settings"?  I went through this process and scan still doesn't work.  It scans now and then I get a message "could not resolve smtp server name".  Now the the default "admin" is no longer working to apply any changes to printer?

This steps work.. I just want to add one more step to do. Create a "Generate Self-Signed Certificate" from the same security tab (toward bottom of page) for the entire thing to work.

Otherwise it keep stuck at "Failed authentication:.

Hi All,

Best solution is below.

https://www.dell.com/support/kbdoc/en-ca/000135273/how-to-scan-using-a-gmail-account-on-the-b2375dnf-b2375dfw-dell-laser-printer#Two

Also activate this

- Less secure app access - enable (ON)

That's it.

Warm Regards

-Hitesh Patel