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DELL All-In-One Printer Will Scan, But Can't Save The Scan
I have a DIMENSION 3100C, running Windows XP, with a Dell All-In-One Photo Printer 964. I used to be able to scan documents with it using the Dell All-In-One Center. Recently it stopped saving scanned documents. The scanner works. I can see a Preview of the scanned document. I set the Productivity Tools to "Scan and save to a PDF format." I select my "Save As" folder, give the document a name and hit SAVE. A DELL SCAN STATUS bar appears and it scans. Next, a PROCESS progress bar should appear and it saves the document. That's how it used to work. Now it stops before the PROCESS Bar appears. The Dell All-In-One Center disappears. I can scan documents using ABBYY FineReader 6.0 Sprint Plus software, but it takes longer than the Dell All-In-One Center. What am I missing? My computer knowledge is medium - just enough to be dangerous to myself and the computer. Thanks for any suggestions.
shesagordie
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September 15th, 2012 21:00
ColemanCreative
The best forum to post this in, is the Peripherals/Printers Forum, I am moving the thread to it.
Bev.
DELL-Nikhil D1
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September 15th, 2012 22:00
Hi ColemanCreative
Technical devices can seem complex initially; once we master them it’s a cake walk. I will assist and guide you to get to resolution.
There are a set of Services which has to be started. These are required by the printer to scan the documents from the computer.
Perform the steps below and ensure that the services required are started:
Right click each service mentioned below, click properties. Set the startup type as “Automatic” from the drop down menu and click “Start”. Please click “Apply” to save the changes.
The services to be enabled are:
After starting the services, restart the computer and try to print from the computer. If the problem still persists uninstall the printer drivers from the computer.
Follow the steps to uninstall the printer drivers from the computer:
These steps will uninstall the printer drivers.
Insert the printer driver’s cd for an Dell 964 printer and install the drivers in the computer.
If the cd is unavailable use the following steps to download the printer drivers.
Download the printer driver from the link below.
http://www.dell.com/support/drivers/us/en/19/Product/dell-964
NOTE: Please do not connect the printer using the USB cable to the computer prior to installing the drivers. Please choose the right operating system from the list under operating system.
Please copy the above mentioned link, paste it in the address bar of the new internet explorer window.
Try Scanning the document from the computer and reply with results.
PudgyOne
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September 16th, 2012 01:00
ColemanCreative,
Do you have the OCR Program installed?
Start, all programs, ABBYY FineReader 6.0 Sprint, ABBYY FineReader 6.0 Sprint
Did you Update list of applications to send scans to?
What virus program and firewall are you using?
Rick
ColemanCreative
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September 16th, 2012 14:00
Hi Rick,
See the comment to Nikhil.
My Virus Program is Microsoft Security Essentials.
My firewall is Microsoft Firewall.
The applications on my Dell All-In-One screen are:
ABBYY FineReader 6.0 Sprint Plus - Default
Microsoft Paint
Paint Shop Photo Album 5
Jasc Paint Shop Pro Studio
Microsoft Powerpoint
Microsoft Word
Notepad
Wordpad
Acrobat Elements
MSPUB
Photoshop Elements Editor
If I set it for Microsoft Paint, I can get it to Scan and Save a PDF document or photo to the Desktop.
Is there a program I should Add, or Remove, or Move Up in the list?
Any suggestions?
Thank you for your help.
Gary
ColemanCreative
17 Posts
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September 16th, 2012 14:00
Hi Nikhil,
I enabled the services.
I uninstalled the printer program.
I installed the printer program from the CD.
The program will scan documents and photos fine.
It will only Save the scan to the Desktop. If I try to Save to another folder such as My Documents/Gary Coleman/Personal/Medical History, it will not Save the PDF document.
If I scan and save using only ABBYY FineReader 6.0 Sprint Plus software, I can Save the PDF to the Medical History folder. But I have to go through many more steps.
The Dell 964 was scanning and saving to the Medical History folder fine last week.
Any suggestions?
Thank you,
Gary
PudgyOne
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September 17th, 2012 10:00
Gary,
Did you purchase Abbyy Plus or is it a trial version?
If you CLICK HERE, on the next page, start conversation with, we can discuss the OCR Program options better there.
Allow Printer past Microsoft Essentials
Rick
ColemanCreative
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September 17th, 2012 18:00
Hi Rick,
ABBYY FineReader 6.0 Sprint Plus came with the computer. DELL loaded it. It's on the printer's software disk.
Gary
PudgyOne
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September 18th, 2012 04:00
Gary,
I used to own a Dell964 Printer and Abbyy Fine Reader Plus did not come with the printer and was not on the disk.
If you CLICK HERE, on the next page, start conversation with, we can discuss the OCR Program there.
Rick
DELL-Roshan L
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May 29th, 2013 05:00
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