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115691
Dell 1720DN stuck on "Flashing: Remove Object"
Hi,
I have a Dell 1720DN in my office and after one page is printed it insists the paper tray is full by the "Flashing: Remove Object" light being on and disabling printing. If I press the arm-sensor on the right hand side of the paper output tray down, printing resumes for one page, but the error message/light resumes after one page. The printer is running the most recent version of the firmware. Do I need to send this printer in for repair? I think the sensor which detects a full tray may be broken.
Message Edited by carkeet on 06-19-2008 01:13 PM
Message Edited by carkeet on 06-19-2008 01:13 PM
Message Edited by carkeet on 06-19-2008 01:14 PM
kayser
104 Posts
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June 20th, 2008 08:00
Shogun33
111 Posts
0
June 20th, 2008 13:00
Does the exit flap appear to get stuck in the open position after it prints out a sheet of paper? Does the flap appear to be twisted a bit? That could be the reason why it doesn't flap back down after a print job. Which in that case you'll receive the paper bin full message since it hasn't dropped back down over the sensor.
Shogun33
epinson
3 Posts
0
June 23rd, 2008 13:00
How do you bypass the sensor? I'm having a similar problem.
Shogun33
111 Posts
0
June 23rd, 2008 13:00
Sorry. You cannot bypass it. If you're still under warranty, I'd suggest that you call in for service. :smileywink:
Shogun33
carkeet
2 Posts
0
June 23rd, 2008 15:00
I believe this is exactly what is happening, the flap which triggers this issues appears to be stuck until I push it down, and when a new page comes out, it rubs the sensor back upwards, thus "sticking" it again. Thanks, will call today.
kayser
104 Posts
0
June 24th, 2008 07:00
krazykraut
1 Message
0
March 18th, 2013 05:00
Just tape a quarter on the flap, it will give it weight and drop as needed.
MMMray
1 Message
0
November 20th, 2019 11:00
Yes, this was exactly my issue. Before fix: Flashing 'remove object' light was flashing. It would not print the self test page, the ready/data light would never come on. As soon as I pushed down the exit flap (black lever 1" x 3/4 ") at top right of output tray (on top of the printer) ready/data light turned green and it started to print. Mine would print for 3 - 4 pages then return to pre-fix mode. I taped a quarter on the exit flap, it's working. Occassionally the flap gets stuck again, and I just push down or lift up, press continue button if needed. Thanks for the fix. Yahoo!