Dell 942 AIO Printer Malfunction - Software Issues?

skipper62,

First make sure to go to Windows Updates and get the custom updates, especially the net framework. This is needed to run many applications. Also make sure to get the latest Java. Then try installing the printer this way.

Disconnect your printer. Download and run this patch to completely remove the printer from your computer. Restart your computer.

Download the proper drivers.

XP Drivers

Vista 32-bit drivers

Install the proper drivers. You'll be propmted when to connect the printer(powered on)

Scanning

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

Scanning wirelessly, use the scan buttons on the printer.

Rick

Paul,

I usually recommend disconnecting the printer. Download and run the patch to completely remove the printer. Restart your computer. In your case, try Manual Printer Driver Removal just to make sure the printer drivers are removed.

When you go to install the proper drivers, the file usually just unzips. Look for the setup.exe file, right click on it, then left click run as administrator. You should be prompted with an agreement and then with printer installation. The Dell All-In-One Center is in the driver package.

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

Also try reading...

Update list of applications to send scans to

Rick

Rick

My Dell 942 has worked perfectly for all my other Dell laptop XP computers.  In Feb, I purchased a new Sony Vaio (Vista 32bit).  I connected my Dell 942 printer and the print function works, but I do not have the AIO center.  I have read in several posts about your patch (16631) and have used it several times.  Every time I download the 32 bit driver - and when the prompt tells me to plug in my USB cable, I almost immediately get a message that my device driver was not successfully installed for the Scan and Dell Photo AIO 942.  The box states that these functions are "pending".

Once the download is complete (151557), I run setup - it goes through the entire process - then says that I have an "AIOC exe has stopped working". 

As stated, my print function does work - which I believe tells me that the USB cable is okay.  I have also deleted a file from C:windows\system32\spool\drivers\w32x86 with no luck.

Also, I do beleive that the printer scans to my computer, but without the AIO center, I don't know where the scan file was sent to. 

I have access to my other XP machines and still bring them in for any scanning that I want to do.  But, I would like to fix the issue on my Sony laptop so I do not have to bring in other laptops.

Would appreciate any help you can give.

Paul

Rick

Thank you for spending time with me.  As you might guess, I am not the most versed on computer issues.  However, I did once again follow these steps:

1.  Unplugged USB printer cable

2.  Got patch (166311) from your above thread - downloaded patch - ran "Dell Cleanup Utility"

3.  Rebooted computer

4.  Using "Manual Printer Driver Removal" link, followed instructions to look in the printer drivers.  One driver remained, (which it did not give me the button to remove) that was called "Dell Print -2 Fax   Printer X86"

4.  Downloaded the 32 bit driver for Dell 942 (R151557)

5.  Had the same problem.  No All-in-One Center.  Can still print but the "AIOC exe" failed to load successfully.

Paul

Paul,

What virus program are you using?

Any security suites?

First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.

This is a laptop, correct?

Rick

Paul,

Norton is probably the culprit. Read THIS ARTICLE. and try again, I think you have the sequence memorized. :emotion-5:

Rick

Rick

It is a laptop.  It is a Sony Vaio with Vista Prem Home Addition - 32 bit. 

I am running Norton Internet Security.

I downloaded the latest Java yesterday from your link above.  My computer automatically runs Windows updates daily, but I did go out to history and found that the .net framework 3.5 service pack 1 update was installed last on 10/16/09.  Prior to that, it was installed and updated 8/8/09 and 8/6/09. 

It does not seem to me that each time I run the patch, that all the drivers are being removed.  After running the Dell Cleanup Utility - I still have a Dell942 file on my C: drive that holds drivers for "Scan" and "Win_XP2K".  Should those be removed after the Cleanup?

Paul

Paul,

It's possible to have a problem with the USB Ports.

Go to device manager(right click my computer, left click properties, left click hardware, left click device manager)

Go to the USB Controller section and click the + sign.

Starting at the bottom, USB Root Hubs, and working your way to the top, USB Universal Controllers, un-install everything in that section.

Restart your computer. Windows will find everything again and correct the problem one. Please be patient. The new hardware wizard may work 3-5 minutes before it's done.

Rick

Rick

I beleive I have a newer version that 2007.  My screen did not look anything like what was in the article.  Instead, I repeated the process, took down my firewall for the loading of new driver, and it still did not work.

Therefore, I am out of time and patience with it.  I still have the print function and will buy a new printer/scanner in the near future.

I do appreciate your assistance.

Paul