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November 17th, 2009 11:00

Dell 946 All In One Printer

Hello,

I have a Dell All In One 946 Printer that is no longer under  warranty, and I do not have any paperwork or the stallation CD for it.

Recently I had to take my PC to the shop to have a virus removed. After re-connecting the printer back to it the black ink stop working. I unplugged the chords & re-plugged them & now it doesn't work at all. I am able to turn the printer on, but when I go to print something, nothing is being transmitted to the printer at all. All of the chords are plugged in. I'm horrible at these things. Can anyone please help me?

Your help would be greatly appreciated,

Thanks!

 

9 Legend

 • 

30.3K Posts

November 17th, 2009 12:00

WDCUN,

 

Follow these instructions below and then tell me what happens.

 

Make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.

 

Disconnect your printer.

 

Download and run this patch to completely remove the printer from your computer. Run the patch(a MUST on Vista computers) until it prompts you to restart your computer.

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit Drivers

 

XP & Vista 64-bit Drivers.

 

All other drivers

 

Install the proper drivers. You'll be prompted when to connect your printer(powered on).

 

***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator*** 

 

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

Also try reading...

 

Update list of applications to send scans to

 

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

 

Rick

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