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gdaddies
Copper

Dell A10 924 does not print

Ok...This is unusual.  I can scan and copy and print from the unit.  I can scan and copy from the computer.  However, when I want to print from the computer to the printer, it shows"printing" in the prnter window- but does not print.  I uninstalled software.  I even attached to another computer.  I did receive one weird error when I powered off - 0x3A1F.

Any suggestions???

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Re: Dell A10 924 does not print

gdaddies,

 

Try re-installing the printer following the instructions below and then tell me what happens. Go to Windows Updates and make sure you have the custom updates, especially .net framework, needed to run many applications. Also make sure to get the latest Java.

 

Disconnect your printer. Download and run this patch to completely remove the printer from your computer.

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers


Vista 32-bit Drivers


All other drivers


Install the proper drivers. You'll be prompted when to connect your printer(powered on)

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

 

Rick

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