koalablue95
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Dell AIO Photo 964 printer driver for W7 x64

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Hello,

I am looking for a printer driver to use my Dell AIO Photo 964 printer under Windows7 ultimate x64.

Many thanks in advance for your help.

 

koalablue95

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koalablue95
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Re: Dell AIO Photo 964 printer driver for W7 x64

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PudgyOne,


as already reported:

I am still looking for a solid working driver for my Dell AIO Photo 964  USB-cable connected to a Lenovo T61 laptop with:

OS Name Microsoft Windows 7 Ultimate (multi-language; selected language: English United States)

Version 6.1.7601 Service Pack 1 Build 7601

OS Manufacturer Microsoft Corporation (genuine & registered)

System Manufacturer     LENOVO

System Model    6460A44

System Type     x64-based PC

Processor       Intel(R) Core(TM)2 Duo CPU     T7500  @ 2.20GHz, 2201 Mhz, 2 Core(s), 2 Logical Processor(s)


Originally, the laptop came with a Windows Vista 32-bit OS under which the Dell AIO Photo 964 worked without any problems and I could use all it's functions.

After the upgrade to W7 x64 in 04/2012 all my peripherals and other drivers are working fine except the Dell AIO Photo 964 due to a missing compatible driver software!!!

Strictly following your installation procedure recommendations so far, the driver installation always fails either with:

- 'Device driver software was not successfully installed' or with

- 'Dell Photo AIO Printer 964: ready to use'; and 'Dell Photo AIO Printer 964:No driver found'


I am using Windows Firewall and AVG2012.


The driver installation failures also occur, when I switch off:

- any internet connection

- temporarily the firewall and/or

- temporarily the anti virus protection AVG2012

which means that the firewall and virus protection software should have no impact for a successful driver installation or?


Hopefully, these details might give you an 'idea' for a working solution procedure.

Please allow me a comment on this topic:

"In the meantime I have to admit that I am somewhat disappointed about the DELL support structure"


I am looking forward to your reply.


Kind regards


koalablue95

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Re: Dell AIO Photo 964 printer driver for W7 x64

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koalablue95,

 

First run Delete Print Jobs to remove any stuck print job in the queue.

Disconnect the printer.

Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

Restart your computer. Make sure the printer is removed.
Manual Printer Driver Removal

Download the Vista 32-bit drivers for Windows 7 32-bit or the Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the Vista
Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).

Links to the patch/drivers can be found at...

Dell 964 Photo All-In-One Printer owners thread (W7)

 

Remember virus programs and firewalls will block communications.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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koalablue95
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Re: Dell AIO Photo 964 printer driver for W7 x64

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pudgyone,

thank you for your comments.

I followed your advice as follows:

1. I have downloaded the printer cleanup utility R166225 .zip and the Vista 64-bit driver for my Windows 7 Ultimate 64-bit machine R146813.exe

2. at this stage the 'Devices & Printers window' showed an icon for the AIO964 telling me that it needs trouble shooting because no device driver is installed

3. no stuck print jobs were in the print queue

4. I disconnected the USB printer cable from the laptop (Lenovo T61)

5. I ran the printer cleanup utility and restarted my computer when prompted; the cleanup seemed to work fine: after the restart the 'Devices & Printers window' showed no icon for the AIO964 anymore

6. I ran R146813.exe -which is a self-extracting executable- in the Vista compatibility mode and the folder

to be continued ...

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koalablue95
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Re: Dell AIO Photo 964 printer driver for W7 x64

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pudgyone,

thank you for your comments.

I followed your advice as follows:

1. I have downloaded the printer cleanup utility R166225 .zip and the Vista
64-bit driver for my Windows 7 Ultimate 64-bit machine R146813.exe

2. at this stage the 'Devices & Printers window' showed an icon for the
AIO964 telling me that it needs trouble shooting because no device driver is
installed

3. no stuck print jobs were in the print queue

4. I disconnected the USB printer cable from the laptop (Lenovo T61)

5. I ran the printer cleanup utility and restarted my computer when prompted;
the cleanup seemed to work fine: after the restart the 'Devices & Printers
window' showed no icon for the AIO964 anymore

6. I ran R146813.exe -which is a self-extracting executable- and the folder ..\dell\drivers\R146813\... with all it's sub-directories was sucessfully created

7. firstly, I ran SETUP.EXE in folder R146813 in the Vista compatibility mode -connecting the printer when prompted- which ended with the message: Device driver software was not successfully installed

8. secondly, I ran Instgui.EXE in folder R146813\install\x64 in the Vista compatibility mode -connecting the printer when prompted- which ended with the message window: Device driver software was not successfully installed; sub messages:-Dell Photo AIO Printer 964: ready to use; and Dell Photo AIO Printer 964:No driver found

Do you have any idea what went wrong?

Many thanks for your assistance in advance

koalablue95
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Re: Dell AIO Photo 964 printer driver for W7 x64

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koalablue95,

 

When you clicked on R146813.exe, it unzipped and sat there. Read in red below.

***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***

If using Windows 7, use the Vista drivers in the compatibility mode.

Right click on the setup.exe file, left click properties, left click compatibility. Change the compatibility to Vista(Try Vista SP2). Then install the proper drivers. You'll be prompted when to connect the printer(powered on)

***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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koalablue95
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Re: Dell AIO Photo 964 printer driver for W7 x64

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pudgyone,

thank you for your comment.

Eventually, you haven't read my last post completely; kindly refer to topic 6.-8. of my last post.

1.-5. ....

6. I ran R146813.exe -which is a self-extracting executable- and the folder ..\dell\drivers\R146813\... with all it's sub-directories was sucessfully created

7. firstly, I ran SETUP.EXE in folder R146813 in the Vista compatibility mode -connecting the printer when prompted- which ended with the message: Device driver software was not successfully installed

8. secondly, I ran Instgui.EXE in folder R146813\install\x64 in the Vista compatibility mode -connecting the printer when prompted- which ended with the message window: Device driver software was not successfully installed; sub messages:-Dell Photo AIO Printer 964: ready to use; and Dell Photo AIO Printer 964:No driver found

In both cases, I started the program in the 'run as administrator' mode

which setup.exe file do I have to use for my W7 ultimate x64 machine?

kind regards

koalablue95

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Re: Dell AIO Photo 964 printer driver for W7 x64

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koalablue95,

Make and model of your computer and operating system. 32-bit or 64-bit. If using Windows 7, did the computer come with Windows 7 or was it recently installed?

Is the operating system in English?

What virus program and firewall are you using?

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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koalablue95
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Re: Dell AIO Photo 964 printer driver for W7 x64

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PudgyOne,


as already reported:

I am still looking for a solid working driver for my Dell AIO Photo 964  USB-cable connected to a Lenovo T61 laptop with:

OS Name Microsoft Windows 7 Ultimate (multi-language; selected language: English United States)

Version 6.1.7601 Service Pack 1 Build 7601

OS Manufacturer Microsoft Corporation (genuine & registered)

System Manufacturer     LENOVO

System Model    6460A44

System Type     x64-based PC

Processor       Intel(R) Core(TM)2 Duo CPU     T7500  @ 2.20GHz, 2201 Mhz, 2 Core(s), 2 Logical Processor(s)


Originally, the laptop came with a Windows Vista 32-bit OS under which the Dell AIO Photo 964 worked without any problems and I could use all it's functions.

After the upgrade to W7 x64 in 04/2012 all my peripherals and other drivers are working fine except the Dell AIO Photo 964 due to a missing compatible driver software!!!

Strictly following your installation procedure recommendations so far, the driver installation always fails either with:

- 'Device driver software was not successfully installed' or with

- 'Dell Photo AIO Printer 964: ready to use'; and 'Dell Photo AIO Printer 964:No driver found'


I am using Windows Firewall and AVG2012.


The driver installation failures also occur, when I switch off:

- any internet connection

- temporarily the firewall and/or

- temporarily the anti virus protection AVG2012

which means that the firewall and virus protection software should have no impact for a successful driver installation or?


Hopefully, these details might give you an 'idea' for a working solution procedure.

Please allow me a comment on this topic:

"In the meantime I have to admit that I am somewhat disappointed about the DELL support structure"


I am looking forward to your reply.


Kind regards


koalablue95

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Moderator
Moderator

Re: Dell AIO Photo 964 printer driver for W7 x64

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koalablue95,

I used to own the Dell 964 Printer and had it working with Windows 7 Home Premium 64-bit.

I used the Vista 64-bit drivers in the Vista SP2 Compatibility mode from the  Dell 964 Photo All-In-One Printer owners thread (W7)

Your problem is probably with AVG. Try reading...

Allow Wireless Printer Blocked by AVG 8.0 Firewall

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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koalablue95
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Re: Dell AIO Photo 964 printer driver for W7 x64

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thank you for your suggestion; will let you know whether it works

koalablue95

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