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MarcoMike
1 Copper

Dell Inspiron1750 with Win 7 Professional connection to Dell 948 Wireless AIO

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I have been unable to get my Dell 1750 to connect to my Dell 948 AIO.  The printer connects fine to other computers on network and using Win 7 Professional as well.  This 1750 has refused to connect.  It pings the ip for the printer fine so it can see it, but when you go to add the printer it cannot find it even if you enter the ip address for the printer.

I have tried disabling the firewall same result.  I cannot find any setting that is different.  The driver versions are the same on both computers. 

The 1750 is a 64 bit machine and using win 7 professional 64 bit.

The other computer is a Dell D830 Latitude computer running windows 7 professional. both computers have same update status. The difference is that the Latitude is 32 bit.

Any Suggestions?

MIke

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Moderator
Moderator

Re: Dell Inspiron1750 with Win 7 Professional connection to Dell 948 Wireless AIO

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Mike,

 

Are you using the wireless adapter in te Dell 948 Printer?

 

Virus programs and firewalls will block communications.

 

Does the printer work on any of the machines?

 

Operating system is installed in English or another language?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

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#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Moderator
Moderator

Re: Dell Inspiron1750 with Win 7 Professional connection to Dell 948 Wireless AIO

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Mike,

 

Are you using the wireless adapter in te Dell 948 Printer?

 

Virus programs and firewalls will block communications.

 

Does the printer work on any of the machines?

 

Operating system is installed in English or another language?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

MarcoMike
1 Copper

Re: Dell Inspiron1750 with Win 7 Professional connection to Dell 948 Wireless AIO

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The Printer is using the wireless adapter.  Yes I was using it without problem on other machines and with windows 7, but only on 32 bit.

The printer finally made the connection.  I uninstalled and reinstalled the driver (64 bit version) serveral times and finally I got it to respond.  Even then it took entering the IP address manually and completing the install, but whatever, it now works.

Thanks for the inputs.

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MarcoMike
1 Copper

Re: Dell Inspiron1750 with Win 7 Professional connection to Dell 948 Wireless AIO

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Turn off virus protection.  Make sure any old driver is uninstalled, install new driver.  be prepared to provide IP address for the printer.

Moderator
Moderator

Re: Dell Inspiron1750 with Win 7 Professional connection to Dell 948 Wireless AIO

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MarcoMike,

 

What virus protection are you using?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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