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Dell Photo AIO Printer 962 - Right cartridge incorrect
I've had my 962 printer for about three months now and all of a sudden it started displaying the message "right cartridge incorrect" on the front. I've gone through all the trouble-shooting guides, cleaning the contacts, disconnecting power, etc. Each time I either get the "right cartridge incorrect" message or "right cartridge missing" while the cartridge is there. The trouble-shooting guides say to buy a new cartridge! Why should I buy a new cartridge? It's practically brand new. Still 75% full (or better) at the last printing. Everything has been working great until today! I even printer color label a few days ago. Anyone have any thoughts? I saw a similar posting on a 924 printer.
Printboy007
569 Posts
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December 12th, 2005 18:00
MAXI_72
4 Posts
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December 13th, 2005 01:00
Jimhly
1 Message
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December 15th, 2005 21:00
iatpg
2 Posts
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December 16th, 2005 17:00
Brujan
9 Posts
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December 17th, 2005 03:00
Does anyone who has experienced this problem have any suggestions on how to resolve or correct the problem - other than getting a new cartridge? I just opened a new cartridge, placed it in, and the same message exists - so my suspicion is that it's not the cartridge. That being said, I've not seen any suggestions on what else to potentially try - other than new cartridges (which, in my case, are not yet making a difference).
Is it possible the contacts are dirty, or need cleaning? Or something out of alignment? I'm not able to "align the cartridges", because it won't stop complaining about the "Right Cartridge Incorrect". It's somewhat maddening - any suggestions are welcome.
thanks
deyman
2 Posts
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December 17th, 2005 05:00
deyman
2 Posts
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December 17th, 2005 05:00
MAXI_72
4 Posts
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December 18th, 2005 09:00
I have called them now the technican service from Dell. He told me, that the blank on the broken right cartridge is defect and I need a new one.
One day later I have hold the new cartridge in my hands. And the best of all are - all was warranty. Momently my printer prints correctly. I'am Happy.
Sincerly
Maxi
Brujan
9 Posts
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December 30th, 2005 02:00
earnies
2 Posts
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December 31st, 2005 00:00
kirmit
1 Message
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January 1st, 2006 16:00
earnies
2 Posts
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January 5th, 2006 00:00
jpesany2
3 Posts
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January 6th, 2006 19:00
I am also having the same problem. But my question is "can you use a Lexmark cartridge in place of the Dell?
Thank you
antonio.leonfor
4 Posts
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January 9th, 2006 17:00
I bought my 962 in june 2005, and I have used only 40% of the blank cartdridge. The color one (right) is almost full (I just print a few text pages per week, with just a few words in color). Today, all of a sudden, I got the "right cartridge incorrect" error message. I also have tried KB Article 177176 with no success. I don't want to throw away an almost full (and only 6-months old) cartridge.
I'll try to contact Dell Italian support tomorrow, and let you know.
This is VERY annoying...
Antonio.
siouxapps
3 Posts
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February 10th, 2006 14:00