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December 27th, 2013 12:00

Dell Printer v715w

When I start computer and printer, I can usually print only one document. The second document is shown as waiting to print. I try cancelling the print job but it wont cancel.  I uninstalled old driver and downloaded new driver, turned off McFee firmware but still cant fix problem;  I am running Windows 7 64 bit.

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30.3K Posts

December 27th, 2013 13:00

JayHG,

In the last batch of Windows Updates, Microsoft installed Internet Explorer 11. IE11 had been causing printer problems.

Open Internet Explorer, click on Help, then click on About Internet Explorer. It should show the version there. If you have IE11, then go to control panel, Windows Update, Installed Updates, look for Internet Explorer 11. Click on Internet Explorer 11, uninstall.

Restart the computer, when prompted. Then see if your printer works.

I doubt it's McAfee but try reading...

Allow a printer past McAfee

Rick

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