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March 14th, 2014 22:00

Dell V715w thinks it's printing, but...

I've had nothing but trouble with this printer from day one.

After many different reinstalls, today my wireless light not only lit up, it became green.  Last time I tried to use it, I had no wireless option, but I could USB.  But I digress.

I got the darned thing to print, then a large .pdf seemed to jam the queue.  (Tax return.)  No matter how many different installs, I seem to be able to get only one document to install, then they clog up.

I used the script to delete my print jobs.  Ok, good.

Now, my printer thinks it's printing, but the docs must be going off to printer limbo somewhere. 

Any ideas for me?

Thanks so much.

Oh - firmware and drivers up to date.

 

9 Legend

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30.3K Posts

March 15th, 2014 00:00

CFMuehling,

In the December batch of Windows Updates, Microsoft installed Internet Explorer 11. IE11 had been causing printer problems.

Open Internet Explorer, click on Help, then click on About Internet Explorer. It should show the version there. If you have IE11, then go to control panel, Windows Update, Installed Updates, look for Internet Explorer 11. Click on Internet Explorer 11, uninstall.

Restart the computer, when prompted. Then see if your printer works.

Rick

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