Dell v715W not so wireless

Tom,

Some questions.

What color is the WiFi light on the printer?

Any power flickers or electrical storms in the area, recently?

Is the issue with just one computer?

Make and model of the computer and operating system. 32-bit 0r 64-bit?

What virus program and firewall are you using?

Rick

Rick:

Thanks for wading in to help!  Some of my answers will have to wait until I get home this evening to be thorough.

• I have this problem even when the Wi-fi light is green.
• This problem pre-dated recent storms.  I am not aware of a recent power outage.
• Our primary machine, and the one I am particularly trying to get straightened out, is a Dell Inspiron 15, Windows 7, 32-bit (I think), McAfee AV. Probably Windows firewall.
• I have not tried other computers recently, but other machines have been affected.  The other machines are Windows Vista 32-bit using Web Root AV.  One is an HP desktop (not sure on the model). The other is an old Dell Inspiron 1501.
• In case it matters, we are using an AT&T UVerse wireless router (2Wire) for our Wi-fi network.

Thanks again for your help!

Tom

Hi,

Welcome to the community,

While you reset the printer this time, try this method:

1. On the printer Panel at the upper right corner there is a Start Button

And there is a RED X button down below the same button

First of All, press and hold down the power button on the printer till it says powering off

Release the power button when the printer goes off completely

After that hold down the Start and Red X together (Simultaneously) and press the power button

to switch on the printer

Let go off the power button but hold down the start and RED X button together till you get the option on the

Printer to select the Language, Region settings etc.,

2. Select these options and then just once disconnect the power cable from the AT&T (U-Verse) modem and wait

for 4 seconds and reconnect the power cable

3. The Dell system (Dell Inspiron 15) which has WIN 7 32 Bit OS has a feature called User account control settings

Go to Start Menu and then in the start Menu at the very end at the bottom there is a dialog box, in that dialog

box type User account control and the name User account control settings will appear in that menu at the top

Click on it and you reach the screen where you will see a Bar with different Levels, Drag down the bar to the very bottom level and then restart the computer

After the system restarts and when you logged into your administrator account, connect the printer to your laptop Dell Inspiron 15 using the USB cable

4. After that go to start menu and then at the very bottom of the menu where you see the dialog box, in that dialog box type the word Device manager and click on Device manager that appears in that menu at the top

Once you have reached the Device manager, in that list at the very bottom you will see the name Universal Serial Bus Controllers, Click on the arrow before the name Universal Serial Bus controllers and then the list which comes up you will see a name that will say USB printing support, right click on it and select uninstall and then restart the computer, the reason for this step is to just refresh the printer drivers

after the system restarts and when you have logged in to the administrator account, wait for 2 minutes and then disconnect the USB cable between the printer and laptop(before disconnecting the cable make sure that the Wi-Fi light is green on the printer, if not run the printer wireless utility and connect the printer with your wireless network)

Now, try to print and see if it works, if it starts to print then go back to user account control settings and elevate

the bar at its previous level

if you are using MacAfee, when open MacAfee there is a section for firewall settings and when you go there and open the list of items there will be one option for dell printer that should say Dell printer Communication, if it is blocked then give

it a full access

For any queries you can reply this post.

Alok Kar

Dell | Social Media Outreach | Global Social Media & Community

Tom,

Fill me in better, when you get home. I work mostly late night, so I'll be around to help. I have a Dell V715w Wireless Printer, so we can get this resolved.

Rick

Alok:

I need to go get my daughter.  I'll run through these steps when I get back.

Thanks!

Tom

Rick:

Here are the details on the computers I am using.  Reading below, I see universe1234 has many steps for me to try after I go fetch my daughter.

Thanks for your help!

Tom

Compaq Presario

Vista Home Premium (64 bit)

Web Root AV

Windows FW

Dell Inspiron 1501

Vista Home Basic (32 bit )

Web Root AV

Windows firewall

Dell Inspiron 15

Windows 7

McAfee AV

Windows Firewall

Alok:

I followed your steps, but when I try to print  a test page, the queue still shows printing error, and I get no output.

I did not see a Dell Printer Communication item in the McAfee firewall program list.

Thanks!

Tom

Tom,

You have to allow the ip addresses in the range of your router poast McAfee Firewall.

Since other programs are installed before the printer, click on file, print and make sure the proper printer is selected.

Is the WiFi light on the printer green?

Rick

Rick:

Wi-fi light is green.  I am in the process of re-installing the printer, following your steps.  

I don't see what you describe when I open McAfee.  we may have a version mis-match.  I'll check back in after the install is done.

Tom

PS Here is what I have in McAfee:

Rick:

The test page at the end of the install process came out via wireless, so I am prepared to declare victory by following your steps. THANK YOU!  I am sending a mental beverage of your choice to you.

Regarding McAfee, I don't see an ‘Internet and Network’ link to click, so I don't get very far with making McAfee changes to support my progress.  

Thanks a gain for your help!

Tom

Tom,

Are all systems working or the one with McAfee still need help. Sometimes virus programs block printer comminications and sometimes they don't.

The McAfee was for an older version, so it may have changed since then.

Try these instructions...

Allow a Printer past McAfee

Rick

Thanks, Rick.

The laptop with McAfee worked last night.  I did not get a chance to test it this morning after all devices involved had a chance to go through an overnight lull.  In the past, we have sometimes needed to restart a computer to get wireless printing to work after a long interval without printing.  At some point, even that extra work no longer made the difference.

Tonight I will read through the McAfee link you included to see if there are changes I need to make.

Thanks again for all your help!

Tom

Hi, Welcome to the community, While you reset the printer this time, try this method: Alok Kar Dell | Social Media Outreach | Global Social Media & Community

Tom,

Try this tweak on all computers...

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

Rick