Jhyer
2 Bronze

E310dw, will not wake from Deep Sleep

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As the title says.. my E310dw won't wake from sleep... ever. Doesn't matter what I have tried... cycling the power, cancel button, settings, etc. I have the printer set up in wi-fi mode and it appears OFFLINE on all computers I use to try and access it. Then to make matters more frustrating, just all of a sudden it will print what I wanted printed. Haven't figured out what the key is to get this working.

Any help please?

Thank you.

1 Solution

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rv16
2 Bronze

RE: Dell E310dw Laser Printer will not wake from Deep Sleep... or sleep for that matter.

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I turned off deep sleep because the printer would always disconnect from the network and I would have to reboot the printer to print.  Since I have turned off the deep sleep feature, I haven't had any problems.

From the control panel go to General Setup/ Ecology / Sleep Time, when the display reads 1min press the back button and the down button simultaneously.  The display should now say deep sleep.  now select Off, and exit back out.

That should disable the Deep Sleep Feature.  Hopefully this helps, because even tech support thought there was no way to turn off deep sleep, and I was banging my head against the wall every time I had to reboot.

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16 Replies
Jhyer
2 Bronze

RE: Dell E310dw Laser Printer will not wake from Deep Sleep... or sleep for that matter.

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Still have not found a solution!

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Jhyer
2 Bronze

RE: Dell E310dw Laser Printer will not wake from Deep Sleep... or sleep for that matter.

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I have now wired the system to my router via a network cable. Still will not wake from sleep. The only way to get this thing to print is to connect via usb directly to the printer.

pepsi_max2k
2 Bronze

RE: Dell E310dw Laser Printer will not wake from Deep Sleep... or sleep for that matter.

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ditto, same problem, as everyone had with 1250c and various other models. what's so hard about waking these things from sleep? some random port that's normally blocked or something?

not tried wired yet, but also have issue with os drivers resetting to default options once printer is power cycled. which it has to every time I print because sleep/wake issue.

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Formula88
2 Bronze

RE: Dell E310dw Laser Printer will not wake from Deep Sleep... or sleep for that matter.

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Try turning off the firewall or use another router and see if it works.

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rv16
2 Bronze

RE: Dell E310dw Laser Printer will not wake from Deep Sleep... or sleep for that matter.

Jump to solution

I turned off deep sleep because the printer would always disconnect from the network and I would have to reboot the printer to print.  Since I have turned off the deep sleep feature, I haven't had any problems.

From the control panel go to General Setup/ Ecology / Sleep Time, when the display reads 1min press the back button and the down button simultaneously.  The display should now say deep sleep.  now select Off, and exit back out.

That should disable the Deep Sleep Feature.  Hopefully this helps, because even tech support thought there was no way to turn off deep sleep, and I was banging my head against the wall every time I had to reboot.

View solution in original post

idicdell
2 Bronze

RE: Dell E310dw Laser Printer will not wake from Deep Sleep... or sleep for that matter.

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'The display should now say deep sleep CHECK

'.  now select Off, and exit back out.

 

HOW DO I SELECT off?  when i click the up down arrows,  I do not see an entry called 'Off'.

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Alex C.
2 Bronze

RE: Dell E310dw Laser Printer will not wake from Deep Sleep... or sleep for that matter.

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This worked for me.  Thanks a ton.

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KraftQueen65
2 Bronze

RE: Dell E310dw Laser Printer will not wake from Deep Sleep... or sleep for that matter.

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This worked! It is a bit touchy to get it to take but so much easier than some of the other suggestions. 
Thank you! I was ready to throw the printer through the window! 🤪

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rfweber62
2 Bronze

RE: Dell E310dw Laser Printer will not wake from Deep Sleep... or sleep for that matter.

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I have tried this and it is not working for me on 3 new printers. Does anyone else have any idea's on

how to disable sleep mode.

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