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shnack_attack
1 Copper

E514dw print function will not work; job spools but never prints

Dell E514dw print function just stopped working out of the blue.  This happened several months ago.

When a document is printed from the PC (Win10), it spools, disappears from the queue, and the LCD on the printer shows "Receiving Data".  BUT IT NEVER PRINTS.  It hangs there.  I have to completely shut down the printer to clear the memory.

I uninstalled and reinstalled the driver MULTIPLE times.  I've stopped and started the Spooler service.  I've started and restarted too many times to count.  I've done all the usual tricks.

I don't think it's an operating system or driver issue.  I think it's a printer issue.  I can't even print a test page from the onboard menu on the printer.

Any thoughts or clues?  I really appreciate it!

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5 Replies
Moderator
Moderator

RE: E514dw print function will not work; job spools but never prints

I think it sounds like an issue with the printer (since test page from the menu doesn't work), but have you tried doing the test page after a fresh power down/on etc? Also, how is your computer connected to the printer?


Best regards,

Brad

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shnack_attack
1 Copper

RE: E514dw print function will not work; job spools but never prints

I just tried a fresh power down and test print... Unfortunately the printer just hangs on "Test Print... Printing", but nothing further happens.

Printer is connected via USB cable.

Thanks!

Kevin

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Moderator
Moderator

RE: E514dw print function will not work; job spools but never prints

Hi Kevin, 


Thanks for the updates, can you let me know if the printer is still in Warranty? Unfortunately it sounds like this might be hardware related, but I will also check on my side, just to make sure I am not missing anything. 


Best regards,

Brad

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Moderator
Moderator

RE: E514dw print function will not work; job spools but never prints

Kevin,

Does the spooled print job print if you restart your computer?

Did you check your virus program and firewall?

Rick

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Ezekiek
1 Copper

RE: E514dw print function will not work; job spools but never prints

exact same problem i experienced.  tried uninstall reinstalling driver.

 

Test page without USB connection or WITH cable would not print.

Often says "Receiving Data" and nothing happens

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