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My printer won't print anything in black

I recently received my dell system with a free 720 inkjet printer, but it won't print anything in black.  All colors come out fine but no text or graphics are printed in black?  I made sure the tape has been removed and have checked everything possible.  Can anyone tell me why?
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13 Replies
Dr.Chris
Copper

Re: My printer won't print anything in black

I'm in the same case. I sent a mail to dell's support but I haven't any answer at the moment. Excuse me for my english.
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josephnich
Bronze

Re: My printer won't print anything in black

I have exactly the same problem.  The color cartridge seems to work fine, but black does not.  Have you found a fix yet?  I just received my printer today 08/26/04.  HELP!
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Re: My printer won't print anything in black

No all I did was call them and it took a while, but they're sending me a new cartridge...be prepared to be on the phone for at least an hour. 
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Dr.Chris
Copper

Re: My printer won't print anything in black

Hello! My dell 720 print in black now. I just cleaned the tubes of impression on the toner and the connexions on the printer with a paper hanky. good luck.
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harveyben
Copper

Re: My printer won't print anything in black


I'm having the exact problem!!! I even tried wiping the bottom of the cartridge, it did get very slightly better, but it is still extremely poor. What is going on!!! Someone with any knowledge on printers please help!

 


I just cleaned the tubes of impression on the toner and the connexions on the printer


 

What does this mean please?

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josephnich
Bronze

Re: My printer won't print anything in black

Dr. Chris,

Can you be a little more specific about how you fixed your printer.  What are the "tubes of impression" and "connections" that you cleaned?  I am getting very impatient with this printer.

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Re: My printer won't print anything in black

Dr. Chris:

I'd like to know how you cleaned the printer as well, I've tried it all and still nothing.  I'm also getting pretty impatient with the printer.

 

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Dr.Chris
Copper

Re: My printer won't print anything in black

Hello,

First, I shaked the cartridge. Take care!!!

I cleaned the cartrigde on two faces: - on the face where the ink arrives - on the face which is in contact with the printer.

I cleaned the printer on the face which in contact with the cartridge.

In my mind, this  ink dries quickly. I have had to do these actions again this evening.

 

 

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bazdez999
Bronze

Re: My printer won't print anything in black

you're lucky my A920 won't print anything at all.Seems dell's got some answering to do.
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