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22992
My printer won't print anything in black
I recently received my dell system with a free 720 inkjet printer, but it won't print anything in black. All colors come out fine but no text or graphics are printed in black? I made sure the tape has been removed and have checked everything possible. Can anyone tell me why?
Dr.Chris
3 Posts
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August 26th, 2004 08:00
josephnich
5 Posts
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August 26th, 2004 20:00
tigerlilly0508
4 Posts
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August 26th, 2004 21:00
Dr.Chris
3 Posts
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August 27th, 2004 07:00
harveyben
2 Posts
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August 27th, 2004 10:00
josephnich
5 Posts
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August 27th, 2004 13:00
Dr. Chris,
Can you be a little more specific about how you fixed your printer. What are the "tubes of impression" and "connections" that you cleaned? I am getting very impatient with this printer.
tigerlilly0508
4 Posts
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August 27th, 2004 15:00
Dr. Chris:
I'd like to know how you cleaned the printer as well, I've tried it all and still nothing. I'm also getting pretty impatient with the printer.
Dr.Chris
3 Posts
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September 1st, 2004 19:00
Hello,
First, I shaked the cartridge. Take care!!!
I cleaned the cartrigde on two faces: - on the face where the ink arrives - on the face which is in contact with the printer.
I cleaned the printer on the face which in contact with the cartridge.
In my mind, this ink dries quickly. I have had to do these actions again this evening.
bazdez999
9 Posts
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September 3rd, 2004 15:00
jpheaney
2 Posts
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September 20th, 2004 22:00
Answering this particular query doesn't seem to be at the forefront of Dell's business plans at the moment. I've been fobbed off every time I've asked for help in sorting this problem, so presumably customer service isn't, either.
In light of the numerous occurences of this problem (mine won't print colour, cleaning, etc. hasn't worked) I've decided that Dell's own products are a pile of w*nk and shall be replaced post-haste.
josephnich
5 Posts
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September 21st, 2004 00:00
Good decision! I threw mine away (litterally) after many days of messing around with it. I bought a new HP plugged it in and printed.
Dell should get out of the printer business.
burgekd
1 Message
0
September 21st, 2004 02:00
I haven't seen a black character come off my printer since I opened the box on Aug 1st, so I e-mailed Dell's Customer Care Center about this problem and they sent an e-mail back to me the next day stating they will send a new black ink catridge.
That was 3 weeks ago, still no ink cartridge. So, tonight, I check the status of that order and discover it was cancelled by Dell with no further explanation.
Anyone else have a similar experience? Anyone else know what Dell is doing about this printer? Please chime in.
harveyben
2 Posts
0
September 23rd, 2004 14:00
SOLUTION!!!
I had this problem with the Black Ink for about a week. I had tried nearly everything, so decided to give the cartridge a good shake, i covered the part where the ink comes out of with a bit of tissue just incase it came out (which it did in the end). I shook it quite aggressively, not expecting it to do much but when i took the tissue off it was covered in ink!
I inserted the cartridge back into my printer, and printed my first document in black ink! I was quite happy but not extatic because I honestly didn't think it would keep up the good printing, I went to use the printer again 3 days later and it was still printing in black with good quality.
All the technical solutions I had tried were useless, the cartridge just needed a good shake!!!
Good Luck