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triptrish
1 Copper

Trouble installing AIO 964 printer

I am having trouble getting the printer installed with the downloads from Dell website. I follow the normal path, but the printer doesn't install. I am able to scan, but not print. I have tried it several times with setup, running it normally and well as administrator.

I'm running Vista and everytime I uninstall it and try reinstalling it, It downloads the driver automatically, which has not worked. I have also disconnected from the web so it can't do an automatic upday. I assume it is using Windows Update to get this driver.

Any ideas?

 

Also, I see no setup file for the Memory Card Manager. Does this install with the printer sdoftware?

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3 Replies
PudgyOne
6 Indium

Re: Trouble installing AIO 964 printer

triptrish,

 

Please follow these instructions as I have them and the printer will install for you.

 

 

First, let's make sure your computer has the latest Windows Updates, especially .net framework, needed to run many applications and the latest Java.

Download and run this patch to completely remove the printer from your computer. Run the patch(A MUST on Vista Machines) until it prompts you to restart your computer.

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit Drivers

 

All other drivers

 

Vista 64-bit Drivers

 

Install the proper drivers. You'll be prompted when to connect your printer(powered on)

 

Please remember to install the latest firmware for the 964 printer.

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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teekay17
1 Copper

Re: Trouble installing AIO 964 printer

Hi, I am having the same problem with network (re)installation of the AIO 964. I have done everything above - used the patch to completely remove printer and AIOC software. Firmwares are up-to-date. I am running Windows XP and all updates are also up-to-date.

I have tried to reinstall the printer using both the Drivers and Utilities CD from Dell as well as XP drivers downloaded from Dell Support. After I click on the Network Installation option, nothing happens and neither the printer nor the AIOC software is installed.

Anticipating your help with a solution.

 

Thanks very much.

teekay17

 

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PudgyOne
6 Indium

Re: Trouble installing AIO 964 printer

teekay17,

 

Please start a new thread and tell me how you're connecting the 964 printer to your network. Wired to a host computer or Dell Wireless Printer Adapter 3300 or some other type of wireless print server. Make and model and operating system(s) or your computers(s) will be helpful as well as the make and model of your wireless router.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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