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ewalls
1 Copper

V313w, not printing

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First I apologize if this is redundant. I've spent countless hours scouring the web for answers and have not found anything to fix my issue. I've searched the forums as best I can but to no avail. I am having an issue with a Dell V313w all in one that seems common yet I've seen no concrete answers to resolve this. Basically what's happening is the printer seems to not be getting the message that there's a print job. It will print say one time then when I go to print a second document it will sometimes make the noises like its going to print but does noting. The document gets stuck in queue and I have to reboot the computer to clear it. I've done all the recommended steps, stop and start the spool manually, run the command to stop and re started the spool. I've removed all anti virus, removed and re-installed the printer as a device and have updated the dell firmware. Nothing seems to work. The copy function works fine so I know t he device will print. It's the communication from the computer to the printer. I've toggled all the USB ports to continue supplying power and the issue occurs without the PC going into hibernation. My PC is a Dell Insprion 570 running Windows 7 64Bit with an AMD Athalon II processor. Any help would be appreciated before I toss this printer into the wall. Thanks, Eric

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keenaghan
1 Copper

RE: Dell V313w not printing

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Hi,

I am having exactly the same problem with my Dell v313w and Dell XPS 64 bit win7 computer.

Has anyone confirmed that removal of explorer 11 is the solution to this problem?

My sister yesterday couldn't get a boarding pass printed. She got the first page printed and then ran into this problem. She rebooted the computer and then on printing the page it wouldn't print the black ink even though there is black ink.

I have been using printers all my life and this printer model, quite frankly, is the worst model I have had the misfortune to have had. I got it as a presnt with my laptop and planning to dump it if I cant get this issue resolved permanently.

Thanks in advance

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18 Replies
ewalls
1 Copper

RE: Dell V313w not printing

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Problem solved. I don't know if I'm more miffed that it took so long to find the issue or that the issue is Internet Explorer 11. Either way all is working with removing IE11 

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7- Thorium

RE: Dell V313w not printing

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ewalls,

Glad you got it working! emoticon.Yes.title Thanks for posting back.

Take care,

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

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keenaghan
1 Copper

RE: Dell V313w not printing

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Hi,

I am having exactly the same problem with my Dell v313w and Dell XPS 64 bit win7 computer.

Has anyone confirmed that removal of explorer 11 is the solution to this problem?

My sister yesterday couldn't get a boarding pass printed. She got the first page printed and then ran into this problem. She rebooted the computer and then on printing the page it wouldn't print the black ink even though there is black ink.

I have been using printers all my life and this printer model, quite frankly, is the worst model I have had the misfortune to have had. I got it as a presnt with my laptop and planning to dump it if I cant get this issue resolved permanently.

Thanks in advance

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ewalls
1 Copper

RE: Dell V313w not printing

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Once i rolled back to IE10 the issue went away and I have been able to print normally since. That is indeed the issue.

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tdmcdonald
1 Copper

RE: Dell V313w not printing

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I am having the same issue. My usb dell V313w will print 3 pages and then stop printing the rest of document.

I unplug printer, restart computer then it will spit out the rest of the pages. Then the process starts all over again with a new document.

Thx, Tracy

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chuckh1421
1 Copper

RE: Dell V313w not printing

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I just installed a brand new ink cartridge to my dell printer v313 and the black cartridge does not print

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tdmcdonald
1 Copper

RE: Dell V313w not printing

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I have IE 10 and having same issue. Did you go back to IE 9? Not sure I follow. Thx

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tdmcdonald
1 Copper

RE: Dell V313w not printing

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Oh, sorry so IE 11 was the problem but my computer still is working on IE 10. I had just finished a scan and found an issue but printer is still not operating properly.

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7- Thorium

RE: Dell V313w not printing

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Open Internet Explorer, click on Help, then click on About Internet Explorer. It should show the version there. If you have IE11, then go to control panel, Windows Update, Installed Updates, look for Internet Explorer 11. Click on Internet Explorer 11, uninstall.

Restart the computer, when prompted. Then see if your printer works.

The other option is to turn off the balloon tips for the printer.

Start, control panel, devices and printer, your printer, printing preferences, advanced, more options. Tell it to never show. The problem with this setting is you cannot tell if you're low on ink, printer jams, Etc.

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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