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March 26th, 2012 07:00

Weird water mark on printer 5100cn

When a page is printed lightly behind it is another copy of the same page except farther down. I have done manual diagnostics and it came up with nothing. Does anyone know how to help?

2.9K Posts

March 27th, 2012 03:00

Jillalex,

It sounds as if your color registration is out of whack.  Refer to the troubleshooting guide located here:  support.dell.com/.../section20.html

It might also help if you initialize the non-volatile RAM.  This is shown in the Printer Menu as INIT NVRAM.  After setting this function and rebooting, all menu parameters are set to factory defaults.

Let us know how you fare.

Tony

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