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can't get text to print completely - new cartridge inserted and still no quality prints
Hi,
I've owned my 946 since 08 and I've had the random turning on and off but thought it was a ghost or two. Never could figure it out; printer installed with usb cord when purchased and not the cd.
Nevertheless, my printer now does not want to completely print a quality text or graphic and any thing that it does print is of poor quality and can't be read. I must confess that I did purchase ink refills from Walgreens a time or two and they did work until now. I decided that maybe that may have been a problem so I purchased a DELL ink cartridge and installed it with a successful alignment and all and still can't get a good print test page or anything else....HELP.
Herbe
PudgyOne
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September 28th, 2010 03:00
Herbe,
Let's take the computer out of the picture.
Can you copy a document under the glass? B&W and color?
Are you using Dell Series 5 ink cartridges?
If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.
Power on the printer.
Open the printer(with the power on) and take out the Dell Series 5 black cartridge and then reseat it. I would then take out the color Dell Series 5 ink cartridge and reseat it. Now close the printer and it will print an alignment page.
Any error messages?
black cartridge = black side(left side) color cartridge = color side(right side)
photo cartridge = black side(left side) color cartridge = color side(right side)
Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges .
Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.
It's possible to get a Dell Series 5 ink cartridge with a bad sensor. I would that these back to the place of purchase for a replacement or a refund.
Rick