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dell 922 and windows 7
After installing Windows 7, I finally managed to install my AIO 922. It printed OK. Next day it refused. Initially I got error message saying 'go to properties and enable bilateral communication'. No such tab was available. I have uninstalled, restarted, and reinstalled; it prints an alignment page, but not test page. If I try to print document, all I get is a stardard error message of 'problem with current printer set up'.
PudgyOne
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February 22nd, 2010 15:00
Laurence Hattersley,
Try reinstalling the printer using the instructions located at...
922 Photo All-In-One Printer owners thread (W7)
It looks like you'll need to run the patch(printer cleanup utility) to remove the printer, then restart the computer. The trick is to install the Vista drivers in the compatibility mode.
Rick
JohnM42
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May 7th, 2010 09:00
Hello Laurence,
Have you checked compatibility?
Just an FYI for you.
It is always best to check with the software manufacturer FIRST. They will tell you if they have tested the product and the version, as well as whether or not it will work with Windows 7.
Check out the Windows 7 Compatibility site: (There you will find out about hardware and software compatibilty.)
http://www.microsoft.com/windows/compatibility/en-us/default.aspx
There is a pulldown from which you can choose "hardware" and "software".
There are also some great articles, instructional videos and such to help with your Windows 7 at our Springboard site:
http://technet.microsoft.com/en-us/windows/default.aspx
In any event a lot of the times, Vista drivers will work in lieu of Windows 7 drivers, however, it's not 100%!
As stated previously, it's best to have the Windows 7 certified drivers installed.
Microsoft does have an official Windows 7 Support Forum located here http://tinyurl.com/9fhdl5 . It is supported by product specialists as well as engineers and support teams. You may want to check the threads available there for additional assitance and support.
Thanks again,
John M.
Microsoft Windows Client Support