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dsiko
1 Copper

dell photo 964

i have windows vista x 64, and am currently having problems with printer not communicating with copmuter. i have done all the recommended steps, uninstall, re install, chesk usb cable, un plug re plug ....... after all this the printer still does not work, plus i get an extra message about a thunker spooler apis 32- 64 not working. any suggestions?

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7- Thorium

Re: dell photo 964

dsiko,

 

Did you use Dell's Vista 64-bit drivers and where did you locate them?

 

Hit the Windows key and the R keys at the same time. Type

 

services.msc

 

Hit enter. Look for the dlcj_service, make sure it's set for automatic and restart the service. Also look for the Print Spooler, make sure it's set for automatic and restart the service.

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

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