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April 13th, 2014 15:00

my Dell V715W printer

My problem is, when I try to print anything, the printer sounds like its printing, but its not. I have to turn off the computer and turn it back on, and then the printing of the item starts. sometimes I can print one article but the next one , or two will not print. I have to shut down and restart computer. what is the problem.

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30.3K Posts

April 15th, 2014 12:00

rileyjr,\\

In the December batch of Windows Updates, Microsoft installed Internet Explorer 11. IE11 had been causing printer problems.

Open Internet Explorer, click on Help, then click on About Internet Explorer. It should show the version there. If you have IE11, then go to control panel, Windows Update, Installed Updates, look for Internet Explorer 11. Click on Internet Explorer 11, uninstall.

Restart the computer, when prompted. Then see if your printer works.

Rick

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