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May 14th, 2015 17:00

print driver host for applications has stopped working 5100cn

I am not sure if my previous attempt to post this went through..


I recently upgraded to a SSD and did a fresh install of win 8.1 (The exact same thing I had on my old HDD) and now when I try to print from my Dell 5100cn I get the following error:

Print driver host for applications has stopped working

Problem signature:

Problem Event Name:                        APPCRASH

Application Name:                             splwow64.exe

Application Version:                           6.3.9600.17480

Application Timestamp:                     545871c1

Fault Module Name:                          dlpsc51r.dll

Fault Module Version:                        0.3.1281.4200

Fault Module Timestamp:                  4324d269

Exception Code:                                  c0000005

Exception Offset:                                000000000000cd87

OS Version:                                          6.3.9600.2.0.0.768.101

Locale ID:                                             1033

Additional Information 1:                  1a72

Additional Information 2:                  1a7236b9868d6b38d3fd37b43ff05b06

Additional Information 3:                  269b

Additional Information 4:                  269b7fc9d660b4191041ae78f0745b83

For the life of me I cant figure out what I am doing wrong.. The printer still works fine if I swap back to my old HDD so I know its something I am doing (or not doing).. I have been trying to figure this out all day and have installed multiple drivers in both normal and compatibility mode to no avail.

When I open up devices and printers on the old HDD the printer name reads "Dell Laser Printer 5100cn PCL6"   but when I check devices and printers on my new SSD it reads "Dell Printer 5100cn PS".. So I know that I am not installing the same thing I did before and I cant figure out what I installed.. I am using a Toshiba Satillite P75-A7200 if that matters..

Please help

331 Posts

May 17th, 2015 09:00

Hi Roydub83,

Thank you for writing to the Dell Community Forum.

Please uninstall all printer driver on the system installed for Dell Laser Printer 5100cn and then install the driver on Windows 8 using this link http://dell.to/1ETptNA. Install in compatibility mode if the installation does not proceed.

Please reply if you have any further questions.

Have a great day ahead.

5 Posts

May 15th, 2015 02:00

sorry for the double post

5 Posts

May 17th, 2015 06:00

anyone?

5 Posts

May 18th, 2015 12:00

Worked like a charm.. Thank you DELL-Infant R

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