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WSC33

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WSC33

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August 3rd, 2017 13:00

Dell Data Vault Data Collection Service Running amok

I just upgraded my Win10 X51 to the new creator version and now Dell Data Vault Data Collection Service has been running at 25+% for several hours.  How do I make this service stop overconsuming processor time?

Thanks.

Alienware X51 R3, Intel® Core™ i7-6700 (8MB Cache, up to 4.0GHz with Turbo Boost Technology) Includes Hyper-Threading.  Memory: 16GB (2x8GB) 2133MHz DDR4 Non-ECC

  • Brad L (retired)

    11 Legend

    2651 Posts

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    0

    Posted August 8th, 2017 15:00

    Hi Jerry, 


    Can you Private Message me your Service Tag (do not post it in the thread), I would like to look into this. If it's easier you can just let me know what model system and OS in the thread Vs the PM and I will see what I can find for you. 


    Best regards,

    Brad


    Brad L (retired)

  • Brad L (retired)

    11 Legend

    2651 Posts

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    0

    Posted August 9th, 2017 15:00

    Thanks for the replies on the thread, can you go ahead and Private Message me your Service Tags as well? I am still looking into this.

    Best regards,

    Brad


    Brad L (retired)

  • Brad L (retired)

    11 Legend

    2651 Posts

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    Posted August 11th, 2017 15:00

    Hi everyone, the fix for this is to run Dell Update and run the Update for SupportAssist. You can just type Dell Update into the search bar on the Task Bar and force the update early. There was a new update that was pushed recently that will correct the issue with Dell Data Vault and the Creators update.

    If you have any trouble with this please Private Message me. 

    Best regards,

    Brad


    Brad L (retired)

  • Dell-SreejithR

    6 Operator

    3399 Posts

    67411

    1

    Posted August 6th, 2017 18:00

    Thank you for your message.


    What is the version of Dell Data vault installed on your computer?


    If you do not wish to use this application, you can disable the startup & services.


    Just uninstalling the application may not help as the Dell update service may reinstall the software again.


    Right click on the time – click on task manager- click on startup tab – highlight the application you want to disable from startup & click on disable.

  • JerryOlsson

    1 Message

    67411

    2

    Posted August 8th, 2017 03:00

    I have the same problem with Dell Data Vault Data Collector Service consuming roughly 70% of my CPU all the time.

    I don't have Dell Data Vault under Autostart in Taskmanager. Where do I disable it?

  • 67410

    1

    Posted August 9th, 2017 02:00

    Hi Brad - I'm having the same problem. Just restarted my computer to install the new Windows version and now Dell Data Vault Collector is consuming 60-80% of my CPU capacity.

    System Model: XPS 13 9360

    Processor: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz, 2901 Mhz, 2 Cores, 4 Logical Processors

    OS Name: Microsoft Windows 10 Home

    Version: 10.0.15063 Build 15063

    System Type: x64-based PC

    I can't tell which version of Dell Data Vault Collector I am running because it doesn't show up in my list of programs, but I run Dell Updater v. 1.9 and according to its latest scan on 9 August 2017, I am up to date on all Dell software. However, Dell Help and Support fails to initiate, so I can't report my problem with Data Vault Collector from my computer itself.

    Please let me know what fix we should take to address this urgent problem.

  • 67410

    0

    Posted August 9th, 2017 03:00

    Confirming that I'm having the same problem. Post installing the new windows version (Creator Edition), Dell Data Vault Collector was consuming all spare CPU capacity, causing the system to slow.

    System model: XPS 13 9343

    Processor: i5-5200U

    OS Name: Windows 10 Pro

    Version: 1703

    OS build: 15063.502

    System type: x64

    Dell Data Vault does not show up in my list of installed programs, nor in the Startup area of task manager.

  • kfcjollibee

    1 Message

    67411

    0

    Posted August 9th, 2017 08:00

    I'm also having this problem after the update

    Alienware 13 R2

    Windows 10 Home

    ver. 1703

    build 15063.502

    64-bit

  • ctlavender

    1 Message

    67416

    0

    Posted August 9th, 2017 13:00

    I am having this issue as well after Windows update...

    XPS15, Windows 10

  • ivanlukianto

    1 Message

    56156

    0

    Posted August 10th, 2017 06:00

    I am also having this issue after windows update. Dell Data Vault Data Collector Service consume 70% of my cpu. Any solution for this?

    Dell Latitude

    OS : windows 10 Pro

    Processor : intel i7-7600U