Adobe Photoshop Elements/Premiere 11 does not set up

Hi Andrew,

I have added you as a friend. Please accept my friend request by clicking on my name highlighted in blue and then click on “Friends” tab at the top and then click on “Request to Review” and finally click on “Accept” button. I am sending you a private message as well. Click on “Inbox” to respond to the message and provide system’s Service Tag and name listed on the account so I may access your system records and check for further course of action. You could also click on Start Conversation to send a private message.

Please reply if you have further queries.

Thanks & Regards
Prateek K
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Here for Dell support videos.

Hi Andrew,

I have responded on your private message, Please reply if you have further queries.

Thanks & Regards
Prateek K
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Here for Dell support videos.

I am having the same problem as Andrew...I just bought a 17R Non Touch and cannot get the Photoshop Element 11 to work.  When I click on the exe file nothing happens.

Hi JAM10811, 

I would suggest you to download both applications from Dell Digital Delivery. In case you are unable to do so, then I would suggest you to uninstall the Dell Digital Delivery application and reinstall it again from the link given below:

http://dell.to/15aeZen

After installing the application, try to re-install your purchased programs and check how it works. If you need help in installing the applications from Dell Digital Delivery, you may refer to the link below and see if that helps you:

http://dell.to/1aTikPt

Please keep us posted on the results.

Thanks & Regards
Prateek K
#iworkfordell

To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Here for Dell support videos.

Prateek

I am having a similar problem to JAM10811. We received out Inspirion 17R yesterday and now have it set it up except that Adobe Photoshop Elements 11 hasn't been installed as expected. I assume that it should have been installed by Dell Digital Delivery. The Dell offer we purchased included PSE11 as part of the purchase price. Dell Digital Delivery didn't run after the Windows setup and hasn't run on any of the subsequent start-ups. I ran DDD manually (clicking on the Start screen icon) and it reported "Your software purchases are up to date" but Adobe PSE 11 isn't installed. No software is listed in DDD.

I have tried your recommendations above:

 - uninstall and reinstall DDD.

 - run the reset tool from the second link you provided (http://kcsportal.dell.comhttp//kcsportal.dell.com/agent/documentServlet?path=/svc/documents/1346772110601.ResetDDDSettings_v4.0.exe - note that the link is broken - removing the duplication enabled me to download successfully)

I also tried the reset settings button in DDD.

How do I install PSE 11?

Thanks

OB

Since posting I have been in contact with Customer Support. They informed me that PSE11 hadn't been included on the laptop and that it was being posted out separately next week. So I'll wait till arrives and see how I go.

That would probably account for why it wasn't showing up in DDD and it also means it wasn't because of a problem with DDD.

Cheers

OB