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21 Posts
0
45317
Can't re-download... no Digital Delivery
One of my users has an XPS13 out of warranty running Windows 8.1. He made a mistake and downloaded the trial of Adobe Acrobat DC. It uninstalled the Acrobat 11 that we got bundled with the computer.
No problem, says I. Uninstall DC and use Digital Deliver to re-download 11. Hah!
There is no Dell Digital Delivery shortcut anywhere. There is a folder in Program Files (x86) but none of the executables do anything. The service is running.
So in Programs and Features I try "Repair". It wants the CD. OK, I find where to download Dell Digital Delivery from the Dell web site. Repair won't accept the MSI as a repair source.
Next I run the MSI and it informs me "account already exists" and quits. So I uninstall DDD from Programs and Features. Now I run the DDD MSI and it tells me that a newer version is already installed and must be uninstalled first.
AAAAAARRRRRRGGGGGHHHHHH!
DELL-Prajwal Sh
395 Posts
1
October 21st, 2015 16:00
Hi,
Thank you for writing to the Dell Community Forum.
Please download and run the Dell Digital Delivery Fix-It Tool from the following link and let me know if it helps:
http://dell.to/1ihbDQU
Also check the following link for more info on Dell Digital Delivery:
http://dell.to/1PB4BnL
JonRFleming
21 Posts
0
October 22nd, 2015 09:00
Your second link is a 404.
The fix it tool ran but did not change the situation. Still I get "A newer version of this application is installed".
JonRFleming
21 Posts
0
October 22nd, 2015 12:00
I stopped the service and deleted the program's dierctory and the entries in HKLM\SySWoW64\Dell Digital Delivery.
Still no joy.
DELL-Prajwal Sh
395 Posts
0
October 24th, 2015 03:00
Sorry the link was broken. Please go through link and let me if it helps: http://www.dell.com/support/article/us/en/19/SLN153764
JonRFleming
21 Posts
0
October 26th, 2015 11:00
That link is mostly useless. It mentions the Digital Delivery Reset Tool, and refers one to the Dell download site to find it. Nope, no such thing on the download site. In the first two pages of a Google search I find one broken ;link to download it. Nothing on the support page for that particular computer.
But I did find a different version of Digital Delivery on that computer's page, downloaded it, and it worked. Acrobat is now reinstalled.
When you want a user to download a program, I suggest you link directly to the download or a page that contains a direct link to the download. Go find it yourself doesn't work well.